Nothing like a corny pun to kick off the January digest! As 2019 is up and running and a lot of forecasts have been published, there's one trend we'd especially like to shine a light on: Artificial Intelligence. Didn't you already discuss this? As a matter of fact, we did briefly in our 2018 CX throwback. But since we still feel as if A.I. is something that tends to give people the shivers when they think about implementing it in their day to day life, and also because we just love A.I., here we go!