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Customer Experience
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Human Connection
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Hello Customer
Customer Centricity
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The Platform
Customer Retention
Employee Engagement
22-01-2021
Blog
Do your digital transformation efforts meet your customers’ needs?
Customer Experience
Metrics & Methodology
Customer Centricity
18-11-2020
Blog
Hello Website Touchpoints - Keeping Your Customers Happy Just Got Easier
Customer Experience
The Platform
22-01-2021
Events
Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts
Customer Experience
Customer Centricity
CX & Business Strategy
6-01-2021
E-books
Why is my NPS℠ program ineffective?
Customer Experience
Metrics & Methodology
6-01-2021
E-books
Why NPS℠ alone is not enough to improve CX
Customer Experience
Metrics & Methodology
CX & Business Strategy
18-12-2020
Blog
Not knowing why customers churn makes it hard to improve sales performance
Customer Experience
CX & Business Strategy
Customer Retention
16-12-2020
Blog
NPS makes it impossible to prove the value of customer service. Here’s why:
Human Connection
Customer Experience
CX & Business Strategy
Employee Engagement
10-12-2020
Blog
Customers want it all, and they want it now. Here’s how you can adapt in 2021:
Customer Experience
Customer Centricity
CX & Business Strategy
9-12-2020
Events
Listen to Tom De Ruyck about how customer expectations accelerated in 2020
Customer Experience
Customer Centricity
CX & Business Strategy
8-12-2020
Blog
Coaching your customer service teams remotely with customer feedback
Customer Experience
Employee Engagement
8-12-2020
Events
Webinar with Caroline De Roose: "CX fails if there is no belief in its power in the organization."
Customer Experience
Employee Engagement
7-12-2020
Blog
You probably don’t own the crucial step in online sales. Here’s how to deal with it:
Customer Experience
Customer Centricity
CX & Business Strategy
7-12-2020
Events
Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"
Customer Experience
Customer Centricity
CX & Business Strategy
6-12-2020
Events
Steven Van Belleghem talks about the 'ooohs' and the 'aaaahs' of CX in 2020
Customer Experience
Customer Centricity
CX & Business Strategy
1-12-2020
Blog
In a time when e-commerce is booming, what should you invest in first?
Customer Experience
CX & Business Strategy
26-11-2020
Blog
Is your team the real reason why sales are dropping?
Customer Experience
Customer Centricity
CX & Business Strategy
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