Customer Experience | Hello Customer

Using feedback to increase market share

Customer Experience CX & Business Strategy

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy

Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts

Customer Experience Customer Centricity CX & Business Strategy

Why is my NPS℠ program ineffective?

Customer Experience Metrics & Methodology

Why NPS℠ alone is not enough to improve CX

Customer Experience Metrics & Methodology CX & Business Strategy

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy

Listen to Tom De Ruyck about how customer expectations accelerated in 2020

Customer Experience Customer Centricity CX & Business Strategy

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement

Webinar with Caroline De Roose: "CX fails if there is no belief in its power in the organization."

Customer Experience Employee Engagement

You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Customer Experience Customer Centricity CX & Business Strategy

Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"

Customer Experience Customer Centricity CX & Business Strategy

Steven Van Belleghem talks about the 'ooohs' and the 'aaaahs' of CX in 2020

Customer Experience Customer Centricity CX & Business Strategy

In a time when e-commerce is booming, what should you invest in first?

Customer Experience CX & Business Strategy