Customer Experience | Hello Customer

Colmar | Hello Customer

Customer Experience Customer Centricity CX & Business Strategy Employee Engagement

Your customer experts are the key to product innovation

Human Connection Customer Experience Customer Centricity

Why customer care centers are your competitive advantage in 2021

Customer Experience Customer Centricity Customer Retention Employee Engagement

Webinar series registration: Extreme customer centricity with Steven Van Belleghem

Customer Experience CX & Business Strategy Employee Engagement

Why strong customer service is crucial for your company's customer centricity goals

Customer Experience Customer Centricity Employee Engagement

Using feedback to increase market share

Customer Experience CX & Business Strategy

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy

Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts

Customer Experience Customer Centricity CX & Business Strategy

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity

Why is my NPS℠ program ineffective?

Customer Experience Metrics & Methodology

Why NPS℠ alone is not enough to improve CX

Customer Experience Metrics & Methodology CX & Business Strategy

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy

Listen to Tom De Ruyck about how customer expectations accelerated in 2020

Customer Experience Customer Centricity CX & Business Strategy

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement