Cookie policy applying to the cookies collected on the website and through the platform
22 February 2019
Hello Customer uses cookies. This policy applies to the website www.hellocustomer.com (the “Website”), owned and operated by Insider Metrics NV (“Hello Customer”), with registered office at Gaston Crommenlaan 14/C1.1, Zuiderpoort, B-9050 Ghent and registered with the Crossroad Bank for Enterprise with enterprise number 0563.644.135.
Cookies are small pieces of information in the form of text files, created by a program on the server of the Website, which are then placed on the hard drive of your computer when you visit the Website.
The Website uses cookies to identify you as a user of the Website, to remember your preferred language, and to facilitate navigation on the Website for you. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language).
The following types of cookies and storage are placed when you visit the Website:
Analytical cookies compile statistics on certain information (e.g. popularity, number of visitors, …).
Technical cookies improve the functioning and the features of the Website in order to simplify the use of the Website. Certain functions or features of the Website cannot be provided without the use of cookies.
Tracking cookies track browsing behavior and follow users of the Website in order to later respond to their browsing behavior (e.g. personalized promotional campaigns).
More specifically, Hello Customer uses the following cookies on its Website:
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Information collected by the cookie: |
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Purpose: |
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Lawfulness of Processing: |
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Retention period for the collected cookies: |
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Cookie publisher |
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Information collected by the cookie: |
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Purpose: |
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Lawfulness of Processing: |
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Retention period for the collected cookies: |
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Cookie publisher |
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Name |
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Information collected by the cookie: |
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Purpose: |
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Lawfulness of Processing: |
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Retention period of the collected cookies: |
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Cookie publisher |
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You can manage the use of cookies yourself. For example, you may choose to block all cookies or only accept cookies from certain websites. Please note, however, that certain features of the Website are only available, accessible or workable if you have accepted cookies. Accepting cookies makes browsing the internet much easier and ensures that the websites you visit perform better. The use of cookies is generally accepted by internet users.
By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer. However, Hello Customer cannot guarantee access to and operation of the Website if you have disabled the creation of cookies by your internet browser.
Managing and deleting cookies is also possible via the settings of your browser:
Apple Safari: https://support.apple.com/en-gb/HT201265
Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
We Process the Personal Data that we collect through our cookies. You can read in our Privacy Policy how this Processing is done and what rights you have.
Hello Customer uses cookies. This policy applies to the platform (the “Platform”), owned and operated by Insider Metrics NV (“Hello Customer”), with registered office at Gaston Crommenlaan 14/C1.1, Zuiderpoort, B-9050 Ghent and registered with the Crossroad Bank for Enterprise with enterprise number 0563.644.135.
Cookies are small pieces of information in the form of text files, created by a program on the server of the Platform, which are then placed on the hard drive of your computer when you visit the Platform.
The Platform uses cookies to identify you as a user of the Platform, to remember your preferred language, and to facilitate navigation on the Platform for you. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language).
The following types of cookies and storage are placed when you visit the Platform:
Session storage are temporary files. Session storage is retained during a browsing session and is deleted when the browser closes.
Technical cookies improve the functioning and the features of the Platform in order to simplify the use of the Platform. Certain functions or features of the Platform cannot be provided without the use of cookies.
Tracking cookies track browsing behavior and follow users of the Platform in order to later respond to their browsing behavior (e.g. personalized promotional campaigns).
More specifically, Hello Customer uses the following cookies on its Platform:
Session Storage: |
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Name: |
· Membership token; · Navbroker. |
Information collected by the cookie:
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· Access token; · Company ID; · selected date; · state of the application. |
Purpose: |
Session storage is collected to allow the application to function. |
Lawfulness of Processing: |
Legitimate interest and performance of the contract dependent on the user. |
Retention period for the collected cookies: |
Session storage will be removed when the browser session ends. |
Session storage publisher (first vs. third party): |
First party - Hello Customer |
Technical cookies: |
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Name: |
· arrafinity. |
Information collected by the cookie: |
Unique identifier |
Purpose: |
This cookie is collected to ensure a stable connection with the same server instance. |
Lawfulness of Processing: |
Legitimate interest |
Retention period for the collected cookies: |
This cookie will be removed when the browser session ends. |
Cookie publisher (first vs. third party): |
Third party – Microsoft Azure |
Tracking Cookies: |
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Name: |
· _plantrack; · Logrocket. |
Information collected by the cookie: |
· unique user ID; · e-mail address; · company ID. |
Purpose:
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These cookies are collected to gather statistics on the usage of the Platform and to identify users and their requests. |
Lawfulness of Processing: |
Legitimate interest |
Retention period of the collected cookies: |
· _plantrack: [TO BE COMPLETED]; · Logrocket: This cookie will be retained for one (1) year after it has been collected. |
Cookie publisher (first vs. third party): |
· _plantrack: Third party – Cxense; · Logrocket: Third party – Logrocket. |
You can manage the use of cookies yourself. For example, you may choose to block all cookies or only accept cookies from certain websites. Please note, however, that certain features of the Platform are only available, accessible or workable if you have accepted cookies. Accepting cookies makes browsing the internet much easier and ensures that the websites you visit perform better. The use of cookies is generally accepted by internet users.
By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer. However, Hello Customer cannot guarantee access to and operation of the Platform if you have disabled the creation of cookies by your internet browser.
Managing and deleting cookies is also possible via the settings of your browser:
Browser |
How to manage and delete cookies via your browser: |
Apple Safari |
https://support.apple.com/en-gb/HT201265
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Google Chrome |
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
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Internet Explorer |
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
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Mozilla Firefox |
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
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We Process the Personal Data that we collect through our cookies. You can read in our Privacy Policy how this Processing is done and what rights you have.
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