Hello Customer
Cookie Policy

Cookie policy applying to the cookies collected on the website and through the platform

Cookie policy applying to cookies collected on the website

22 February 2019

1. Introduction and scope

 Hello Customer uses cookies. This policy applies to the website www.hellocustomer.com (the “Website”), owned and operated by Insider Metrics NV (“Hello Customer”), with registered office at Gaston Crommenlaan 4/4, B-9050 Ghent and registered with the Crossroad Bank for Enterprise with enterprise number 0563.644.135. 

2. What are cookies?

Cookies are small pieces of information in the form of text files, created by a program on the server of the Website, which are then placed on the hard drive of your computer when you visit the Website.

The Website uses cookies to identify you as a user of the Website, to remember your preferred language, and to facilitate navigation on the Website for you. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language).

3. What cookies does Hello Customer use? 
a. Types of cookies on the Website

The following types of cookies and storage are placed when you visit the Website:

Analytical cookies compile statistics on certain information (e.g. popularity, number of visitors, …).

Technical cookies improve the functioning and the features of the Website in order to simplify the use of the Website. Certain functions or features of the Website cannot be provided without the use of cookies.

Tracking cookies track browsing behavior and follow users of the Website in order to later respond to their browsing behavior (e.g. personalized promotional campaigns).

b. Specific cookies on the Website

More specifically, Hello Customer uses the following cookies on its Website:

Analytical Cookies:

Name
  • _ga;
  • _gat;
  • _gid;
  • collect.
Information collected by the cookie:
  • _ga: unique identifier for every user;
  • _gat: query speed;
  • _gid: unique identifier for every user;
Purpose:
  • _ga: This cookie registers a unique ID that is used to generate statistical data on how the visitor uses the Website;
  • _gat: This cookie throttles the request rate;
  • _gid: This cookie registers a unique ID that is used to generate statistical data on how the visitor uses the Website;
Lawfulness of Processing:
  • legitimate interest
Retention period for the collected cookies:
  • ga: This cookie will be retained for two (2) years after it has been collected;
  • gat: This cookie will be retained for one (1) day after it has been collected;
  • _gid: This cookie will be retained for one (1) day after it has been collected;
Cookie publisher 
  • _ga: Google Analytics;
  • gat: Google Analytics;
  • gid: Google Analytics;
  • collect: Google Analytics.

 

Technical Cookies:

Name
  •  _cfduid;
  • AMP_TOKEN;
  • csrftoken;
  • JSESSIONID;
  • lang;
Information collected by the cookie:
  • _cfduid: unique identifier per user;
  • AMP_TOKEN: token that can be used to retrieve a client ID;
  • csrftoken: session ID;
  • JSESSIONID: Session ID;
  • lang: language preference ;
Purpose:
  • cfduid: This cookie is collected to identify trusted web traffic;
  • AMP_TOKEN: This cookie ensures browsing-security by preventing cross-site request forgery. It is essential for the security of the Website and visitor;
  • csrftoken: This cookie helps to prevent cross-site request forgery;
  • JSESSIONID: This cookie preserves user statistics across page requests;
  • lang: This cookie remembers the user’s selected language version of the Website;
  • local¬_storage_support_test: This cookie is used in context with the local-storage function in the browser and allows the Website to load faster by pre-loading certain procedures.
Lawfulness of Processing:
  • legitimate interest
Retention period for the collected cookies:
  • _cfduid: This cookie will be retained for one (1) year after it has been collected;
  • AMP_TOKEN: This cookie will be retained for one (1) day after it has been collected;
  • csrftoken: This cookie will be retained for one (1) year after it has been collected;
  • JSESSIONID: This cookie will be deleted when the session ends;
  • lang: This cookie will be deleted when the session ends;
Cookie publisher 
  •  _cfduid: Third party – Cloudflare;
  • AMP_TOKEN: First Party – Hello Customer;
  • csrftoken: First-party – Hello Cusytomer;
  • JSESSIONID: First-party – Hello Customer ;
  • lang: First-party – Hello Customer;

 

Tracking Cookies 

Name
  • _ab12#;
  • _fbp;
  • _hssrc;
  • _ptq.gif;
  • _widgetsettings;
  • ads/ga-audiences;
  • bcookie;
  • BizoID;
  • bscookie;
  • fr;
  • hjIncludedInSample;
  • hubspotutk;
  • lidc;
  • NID;
  • tr;
  • UserMatchHistory.
Information collected by the cookie:
  • _ab12#: Pending
  • _fbp: Pending;
  • _hssrc: Session ID;
  • _ptq.gif: ; session information to see if the user has reset their browser
  • _widgetsettings: acceptance of GDPR opt in;
  • ads/ga-audiences: unique id;
  • bcookie: unique id;
  • BizoID: unique id;
  • bscookie: unique id;
  • fr: unique id;
  • hjIncludedInSample: unique id;
  • hubspotutk: use of the Website;
  • lidc: unique id;
  • NID: information that contains the user preference;
  • tr: unique id;
  • UserMatchHistory: unique id.
Purpose:
  •  _ab12#: Pending;
  • _fbp: This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers;
  • _hssrc: This cookie collects statistical data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customized online advertising;
  • _ptq.gif: This cookie sends data to the marketing platform Hubspot about the visitor’s device and behavior and tracks the visitor across devices and marketing channels;
  • _widgetsettings: [TO BE COMPLETED];
  • ads/ga-audiences: This cookie is used to re-engage visitors that are likely to customers based on the visitor’s online behavior across websites;
  • bcookie: This cookie is used to track the use of embedded services;
  • BizoID: This cookie is used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor’s preferences;
  • bscookie: This cookie is used to track the use of embedded services;
  • fr: This cookie is used to deliver a series of advertisement products such as real time bidding from third party advertisers;
  • hjIncludedInSample: This cookie determines if the user’s navigation should be registered in a certain statistical place holder;
  • hubspotutk: This cookie keeps track of a visitor’s identity and is passed to the marketing platform Hubspot on from submission and used when de-duplicating contacts;
  • lidc: This cookie is used to track the use of embedded services;
  • NID: This cookie registers a unique ID that identifies a returning user’s device and is used for targeted ads;
  • tr: This cookie is used to deliver a series of advertisement products such as real time bidding from third party advertisers;
  • UserMatchHistory: This cookie is used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor’s preferences.
Lawfulness of Processing:
  • legitimate interest
Retention period of the collected cookies:
  • _ab12#: This cookie will be retained for one (1) year after it has been collected;
  • _fbp: This cookie will be deleted when the session ends;
  • _hssrc: This cookie will be deleted when the session ends;
  • _ptq.gif: This cookie will be deleted when the session ends;
  • _widgetsettings: This cookie will be deleted when the session ends
  • ads/ga-audiences: This cookie will be deleted when the session ends;
  • bcookie: This cookie will be retained for two (2) years after it has been collected;
  • BizoID: This cookie will be retained for twenty-nine (29) days after it has been collected;
  • bscookie: This cookie will be retained for two (2) years after it has been collected;
  • fr: This cookie will be retained for three (3) months after it has been collected;
  • hjIncludedInSample: This cookie will be deleted when the session ends;
  • hubspotutk: This cookie will be retained for one (1) year after it has been collected;
  • lidc: This cookie will be retained for one (1) day after it has been collected;
  • NID: This cookie will be retained for six (6) months after it has been collected;
  • tr: This cookie will be deleted when the session ends;
  • UserMatchHistory: This cookie will be retained for twenty-nine (29) days after it has been collected.
Cookie publisher 
  • _ab12#:Pending ;
  • _fbp: Third party – Facebook;
  • _hssrc:Third party - HubSpot;
  • _ptq.gif: Third party – Hubspot;
  • _widgetsettings:First Party – Hello Customer;
  • ads/ga-audiences: Third party – Google Adwords;
  • bcookie: Third party – LinkedIn;
  • BizoID:Third Party - LinkedIn;
  • bscookie: Third party – LinkedIn;
  • fr: Third party – Facebook;
  • hjIncludedInSample:First Party – Hello Customer;
  • hubspotutk: Third party – Hotjar;
  • lidc: Third party – LinkedIn;
  • NID: Third party – Google Maps;
  • tr: Third party – Facebook;
  • UserMatchHistory: Third party – LinkedIn.

 

4. Cookie Management

You can manage the use of cookies yourself. For example, you may choose to block all cookies or only accept cookies from certain websites. Please note, however, that certain features of the Website are only available, accessible or workable if you have accepted cookies. Accepting cookies makes browsing the internet much easier and ensures that the websites you visit perform better. The use of cookies is generally accepted by internet users.
By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer. However, Hello Customer cannot guarantee access to and operation of the Website if you have disabled the creation of cookies by your internet browser.
Managing and deleting cookies is also possible via the settings of your browser:

Apple Safari: https://support.apple.com/en-gb/HT201265

Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en 

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies  

 Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored  

We Process the Personal Data that we collect through our cookies. You can read in our Privacy Policy how this Processing is done and what rights you have.

Cookie policy applying to the cookies collected in the platform

1.    Introduction and scope

Hello Customer uses cookies. This policy applies to the platform (the “Platform”), owned and operated by Insider Metrics NV (“Hello Customer”), with registered office at Graaf van Vlaanderenplein 23, bus 1, B-9000 Ghent and registered with the Crossroad Bank for Enterprise with enterprise number 0563.644.135.

2.   What are cookies?

Cookies are small pieces of information in the form of text files, created by a program on the server of the Platform, which are then placed on the hard drive of your computer when you visit the Platform.

The Platform uses cookies to identify you as a user of the Platform, to remember your preferred language, and to facilitate navigation on the Platform for you. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language).

3.   What cookies does Hello Customer use?
A.    Types of cookies on the Platform

The following types of cookies and storage are placed when you visit the Platform:

Session storage are temporary files. Session storage is retained during a browsing session and is deleted when the browser closes.

Technical cookies improve the functioning and the features of the Platform in order to simplify the use of the Platform. Certain functions or features of the Platform cannot be provided without the use of cookies.

Tracking cookies track browsing behavior and follow users of the Platform in order to later respond to their browsing behavior (e.g. personalized promotional campaigns).

B.    Specific cookies on the Platform

More specifically, Hello Customer uses the following cookies on its Platform:

Session Storage:

Name:

·        Membership token;

·        Navbroker.

Information collected by the cookie:

 

·        Access token;

·        Company ID;

·        selected date;

·        state of the application.

Purpose:

Session storage is collected to allow the application to function.

Lawfulness of Processing:

Legitimate interest and performance of the contract dependent on the user.

Retention period for the collected cookies:

Session storage will be removed when the browser session ends.

Session storage publisher

(first vs. third party):

First party - Hello Customer

 

Technical cookies:

Name:

·        arrafinity.

Information collected by the cookie:

Unique identifier

Purpose:

This cookie is collected to ensure a stable connection with the same server instance.

Lawfulness of Processing:

Legitimate interest

Retention period for the collected cookies:

This cookie will be removed when the browser session ends.

Cookie publisher

(first vs. third party):

Third party – Microsoft Azure

 

Tracking Cookies:

Name:

·        _plantrack;

·        Logrocket.

Information collected by the cookie:

·        unique user ID;

·        e-mail address;

·        company ID.

Purpose:

 

These cookies are collected to gather statistics on the usage of the Platform and to identify users and their requests.

Lawfulness of Processing:

Legitimate interest

Retention period of the collected cookies:

·        _plantrack: [TO BE COMPLETED];

·        Logrocket: This cookie will be retained for one (1) year after it has been collected.

Cookie publisher

(first vs. third party):

·        _plantrack: Third party – Cxense;

·        Logrocket: Third party – Logrocket.

 

4.   Cookie management

You can manage the use of cookies yourself. For example, you may choose to block all cookies or only accept cookies from certain websites. Please note, however, that certain features of the Platform are only available, accessible or workable if you have accepted cookies. Accepting cookies makes browsing the internet much easier and ensures that the websites you visit perform better. The use of cookies is generally accepted by internet users.

By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer. However, Hello Customer cannot guarantee access to and operation of the Platform if you have disabled the creation of cookies by your internet browser.

Managing and deleting cookies is also possible via the settings of your browser:

Browser

How to manage and delete cookies via your browser:

Apple Safari

https://support.apple.com/en-gb/HT201265

 

Google Chrome

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

 

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

 

Mozilla Firefox

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

 

 

We Process the Personal Data that we collect through our cookies. You can read in our Privacy Policy how this Processing is done and what rights you have.