Customer journeys consist of different interaction moments with your customers, or touchpoints. With Hello Customer you can easily set up a survey for each touchpoint to gauge customer satisfaction. By centralizing your touchpoints in one platform, you'll quickly see which touchpoint has the most friction and needs your attention first.
Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Our surveys always consist of a score question (NPS, CSAT or CES) and an open feedback question.
We're proud to work for these leading brands.
Sometimes friction remains unnoticed until it's too late and a customer churns. With Hello Customer, you can track sentiment about your product, service, personnel, price etc. over time and anticipate changes in customer needs and expectations. At the same time, this allows you to see if CX improvements have a positive impact in removing friction.
Want to follow up even quicker? Set up automated notifications based on feedback categories to alert the responsible teams instantly so they can take action.
We give you all the tools to remove friction. Use the team ranking to understand which team performances can be improved and offer tailored coaching based on your customer's needs.
The Key Driver Analysis combines satisfaction scores and feedback categories and shows you which categories are creating friction and their precise impact on the overall customer experience. Share the analysis with other departments and come up with solutions together.