In VoC survey design we help you create the right survey strategy so that you receive the right feedback and input from customers at the right moments in the customer journey.
Defining the right touchpoints at the right moment in your journey
Defining the right data to be added to the Hello Customer platform
Creating the right CX metrics and potential additional questions per touchpoint survey
In Closing the Loop, we help you build a strategy to get back to customers on various levels of the company and help you implement it.
Create a compelling communication strategy with feedback insights
Create an action-based loop on a 1:many level
How to create 1:1 follow-up with customers that gave feedback
CX improvements require cross-the-board engagement. Changing processes, training people, doing product innovation, … it requires employees to be motivated and aware of the importance of CX and understand their own impact.
Employee feedback surveys
Internal feedback loops
Internal communication strategy about your purpose and customer centricity vision