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Professional services

We offer professional services via our own team of experts or through professional partnerships to support you on your customer experience journey.

Discover our services offering

VoC survey design

Ask the right questions at the right time via the right channel.

Close the loop strategy

Close the loop between your organization and your customers.

Internal engagement

Create across-the-board engagement to achieve company-wide CX efforts.

Platform training

Get new teams, departments or countries on the Hello Customer platform.

Data strategy & insights

Set up a data strategy to get the most out of your feedback insights.

Integrations & ecosystem

Connect other data sources to embed Hello Customer in your ecosystem.
VoC survey

VoC survey design

In VoC survey design we help you create the right survey strategy so that you receive the right feedback and input from customers at the right moments in the customer journey.

Defining the right touchpoints at the right moment in your journey
Defining the right data to be added to the Hello Customer platform
Creating the right CX metrics and potential additional questions per touchpoint survey

feedback driven action loop

Closing the loop strategy

In Closing the Loop, we help you build a strategy to get back to customers on various levels of the company and help you implement it.

Create a compelling communication strategy with feedback insights
Create an action-based loop on a 1:many level
How to create 1:1 follow-up with customers that gave feedback

internal cx engagement

Internal customer experience engagement

CX improvements require cross-the-board engagement. Changing processes, training people, doing product innovation, … it requires employees to be motivated and aware of the importance of CX and understand their own impact.

Employee feedback surveys
Internal feedback loops
Internal communication strategy about your purpose and customer centricity vision