Most feedback platforms on the market remain very high-level in categorizing feedback, often limited to only one or two levels. This doesn't seem to bring the necessary insights you need to take action.
Our AI categorizes up to 5 levels deep and is able to find correlations between categories. Our engine automatically creates new categories for you if needed so all the feedback that mentions this topic is automatically linked.
What customers are talking about is important, but how they are feeling about it is key. Our AI applies sentiment to each individually detected topic in a given feedback. It even includes emojis. This way you can detect quickly what customers are really unhappy about.
“Thanks to ISAAC we can evaluate differences between shops and employees and we can identify what goes wrong. This is an enormous opportunity to achieve more growth.”
Feel free to lose yourself in the analysis of all your customer feedback. Or, to save you time, the platform shows you the most talked about categories, both positive and negative. By clicking on each category, you can easily read all of the related feedback.
See how sentiment about your products, services, personnel, price etc. changes over time to gauge actions taken and to anticipate changing needs and expectations from your customers.
Per industry, users can use relevant filters to focus on business areas like digital commerce, customer service, or in-store experience. Regroup existing feedback categories according to your needs so that you recognize your own business.