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Customer Retention
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6-05-2021
Events
Webinar replay: extreme customer centricity in customer service
Human Connection
Customer Centricity
Employee Engagement
22-01-2021
Events
Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts
Customer Experience
Customer Centricity
CX & Business Strategy
9-12-2020
Events
Listen to Tom De Ruyck about how customer expectations accelerated in 2020
Customer Experience
Customer Centricity
CX & Business Strategy
8-12-2020
Events
Webinar with Caroline De Roose: "CX fails if there is no belief in its power in the organization."
Customer Experience
Employee Engagement
7-12-2020
Events
Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"
Customer Experience
Customer Centricity
CX & Business Strategy
6-12-2020
Events
Steven Van Belleghem talks about the 'ooohs' and the 'aaaahs' of CX in 2020
Customer Experience
Customer Centricity
CX & Business Strategy
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