Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Maintain a strategic birds-eye-view and discover where you're inconsistent in your customer experience. Go beyond the shop and capture feedback for all your online services and sales too.
Integrate Hello Customer with any open feedback source, ranging from social media reviews, Trustpilot, to Typeform or Google form surveys. Or capture open feedback via our own survey engine. Our AI-powered language analysis turns any feedback into powerful insights.
Add other CX-related data, e.g. from your CRM, to get a full view of your CX performance across the customer journey and prioritize actions that matter.
We enable you to capture the feedback that matters. Hello Customer offers the full range of customer satisfaction metrics: NPS℠ (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score), so you can ask relevant questions in any interaction.
Plus, we've seen it time and time again: asking a score in combination with an open question increases the response rate by 20%. A winning combination.
We seamlessly connect with your existing platforms so you can combine feedback across platforms in real time. Connect your CRM and ticketing system and automatically survey customers after purchases or closed support tickets. Or use CRM triggers to automatically send out a survey at any given point in the customer journey. Hello Customer can also push back received feedback to enrich your CRM with additional customer data history.
Receive the best insights on Customer Experience and stay up-to-date with our latest company news.
