Capture feedback effortlessly across multiple channels of the customer journey. Maintain a strategic birds-eye-view and discover where you're inconsistent in your customer experience.
Capture feedback with our website touchpoints for all your online services and sales, QR-code feedback for physical locations, and e-mail surveys that span the entire journey.
We enable you to capture feedback that matters. Hello Customer offers the full range of customer satisfaction metrics: NPS, CSAT, and CES (Customer Effort Score), so you can ask relevant questions in any interaction.
Plus, we've seen it time and time again: one score question and one open question combined make for a +20% response rate. A winning combination.
We seamlessly connect with your existing platforms so you can collect feedback in real-time. Connect your CRM and ticketing system and automatically survey customers after purchases or closed support tickets.
Likewise, pull back all customer feedback from Hello Customer to your CRM to complete your reporting and build complete customer data history.