Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Maintain a strategic birds-eye-view and discover where you're inconsistent in your customer experience. Go beyond the shop and capture feedback for all your online services and sales too.
Upload any file with customer feedback to the Hello Customer platform. Our AI-powered language analysis can be used on just about anything, from social media reviews to Typeform or Google form surveys. All you need is a file containing open text and a score. Add relevant metadata to get your first powerful key driver analysis.
"The flexibility of the Hello Customer platform lets us measure customer satisfaction continuously along the customer journey. This way we can detect changes in satisfaction in real time and we can quickly take actions to improve."
We enable you to capture the feedback that matters. Hello Customer offers the full range of customer satisfaction metrics: NPS℠ (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score), so you can ask relevant questions in any interaction.
Plus, we've seen it time and time again: asking a score in combination with an open question increases the response rate by 20%. A winning combination.
We seamlessly connect with your existing platforms so you can combine feedback across platforms in real time. Connect your CRM and ticketing system and automatically survey customers after purchases or closed support tickets. Or use CRM triggers to automatically send out a survey at any given point in the customer journey.
Hello Customer can also push back received feedback to enrich your CRM with additional customer data history.