Create a central hub for all your customer feedback

Centralize feedback
Capture omnichannel customer feedback across the customer journey via own surveys, QR codes, in-app, website, external survey tools, or online reviews.
Receive AI-driven insights across silos that impact your revenue instantly.

The ease of centralizing feedback

Ease of use & self-service

Easily create and set up your own surveys in the blink of an eye at your most meaningful touchpoints along the customer journey.

Capture feedback anywhere

Be where your customer is and capture their feedback in the moment, whether that is online or offline, in-store or on your website.

Seamlessly connect with other data sources

Connect Hello Customer to your existing systems to combine customer feedback with any other customer data you own or to trigger surveys.
omnichannel customer feedback strategy

Build an omnichannel customer feedback strategy

Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Maintain a strategic birds-eye-view and discover where you're inconsistent in your customer experience. Go beyond the shop and capture feedback for all your online services and sales too.

Centralize feedback & operational data

Create a central hub for all your CX data

Integrate Hello Customer with any open feedback source, ranging from social media reviews, Trustpilot, to Typeform or Google form surveys. Or capture open feedback via our own survey engine. Our AI-powered language analysis turns any feedback into powerful insights.

Add other CX-related data, e.g. from your CRM, to get a full view of your CX performance across the customer journey and prioritize actions that matter.

Discover how Luminus centralizes customer feedback

"The flexibility of the Hello Customer platform lets us measure customer satisfaction continuously along the customer journey. This way we can detect changes in satisfaction in real time and we can quickly take actions to improve."

Read the customer case
customer effort score survey

Capture insights that make a difference

We enable you to capture the feedback that matters. Hello Customer offers the full range of customer satisfaction metrics: NPS℠ (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score), so you can ask relevant questions in any interaction.

Plus, we've seen it time and time again: asking a score in combination with an open question increases the response rate by 20%. A winning combination.

Hello Customer CRM platform integration

Connect your existing platforms and amp up your data

We seamlessly connect with your existing platforms so you can combine feedback across platforms in real time. Connect your CRM and ticketing system and automatically survey customers after purchases or closed support tickets. Or use CRM triggers to automatically send out a survey at any given point in the customer journey. Hello Customer can also push back received feedback to enrich your CRM with additional customer data history.