Collect customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app, voice-to-text) across the customer journey. Maintain a central overview and discover inconsistencies n your customer experience. Go beyond your physical locations and capture feedback for online services and sales too.
Integrate Hello Customer with any open feedback source, ranging from online reviews, Trustpilot, to Typeform or Google form surveys. Our AI transforms feedback from any source into powerful insights.
"The flexibility of the Hello Customer platform lets us measure customer satisfaction continuously along the customer journey. This way we can detect changes in satisfaction in real time and we can quickly take actions to improve."
Hello Customer offers the full range of customer satisfaction metrics: NPS℠ (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score), so you can ask the right questions in any interaction.
With our question manager, you can create smart follow-up questions, striking a balance between short surveys, better response rates and still getting the insights that you need.
We seamlessly connect with your existing platforms. Connect your CRM and ticketing system and automatically survey customers after purchases or closed support tickets. Or use CRM triggers to automatically send out a survey at any given point in the customer journey. Hello Customer can also push back received feedback to enrich your CRM with additional customer data.