Customer Centricity | Hello Customer

Colmar | Hello Customer

Customer Experience Customer Centricity CX & Business Strategy Employee Engagement

Your customer experts are the key to product innovation

Human Connection Customer Experience Customer Centricity

Ceci n’est pas un NPS tool

Metrics & Methodology Hello Customer Customer Centricity

Why customer care centers are your competitive advantage in 2021

Customer Experience Customer Centricity Customer Retention Employee Engagement

Webinar replay: extreme customer centricity in customer service

Human Connection Customer Centricity Employee Engagement

Why strong customer service is crucial for your company's customer centricity goals

Customer Experience Customer Centricity Employee Engagement

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy

Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts

Customer Experience Customer Centricity CX & Business Strategy

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy

Listen to Tom De Ruyck about how customer expectations accelerated in 2020

Customer Experience Customer Centricity CX & Business Strategy

You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Customer Experience Customer Centricity CX & Business Strategy

Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"

Customer Experience Customer Centricity CX & Business Strategy

Steven Van Belleghem talks about the 'ooohs' and the 'aaaahs' of CX in 2020

Customer Experience Customer Centricity CX & Business Strategy

Is your team the real reason why sales are dropping?

Customer Experience Customer Centricity CX & Business Strategy

E-commerce is booming, but what if your revenue is not?

Customer Engagement Customer Centricity CX & Business Strategy Customer Retention