Improving customer experience in utilities and energy

Hello Customer for Utilities and Energy Providers

Utility & Energy companies need to prioritize a customer-centric approach to build an enduring advantage in their market. Understand online and offline customer journeys and identify what drives customer satisfaction to build long-lasting customer relationships.

We help utility and energy companies drive revenue
through customer feedback

Improve self-service and digital channels

Enable customers to efficiently sign up, pay their bills, monitor and manage their usage online.

Engage and support your customer service teams

Let your frontline teams shine by removing friction from back-end processes and providing tailored coaching so they can offer personalized experiences.

Reduce customer churn case by case

Every customer counts to retain your market share. Learn how we help you follow up on urgent requests and take action before it's too late.

Deliver strong CX to build trusted relationships

Price is an important driver in your industry, but outstanding service can make the difference between a customer staying or going.

You're in good company

We're proud to work for these leading brands.

Hello Customer optimize self service

Continuously improve self-service and digital channels

Research by McKinsey shows that energy and utility providers that improved digital satisfaction, saw a 2% increase in overall customer satisfaction. Understanding if your self-service and online channels are hitting the mark is crucial: how easy is it to sign up, pay bills, or manage usage

Hello Customer allows you to capture open feedback anywhere along the online customer journey, both on your website and in-app, or upload feedback captured via tools such as Hotjar and Usabilla. We analyze all the customer feedback and show you in an instant which digital processes can still be optimized.

Engaged customer service teams

Engage and support your customer service teams

Soaring energy costs, internet outages... Customer service teams are getting loaded with questions and complaints. Agents are expected to exceed customer expectations, yet they often end up in the line of fire when back-end processes aren't aligned.

We help you detect friction in your internal processes and decrease the load on your support agents. Measure and monitor the effectiveness of your support channels so you can provide tailored coaching, and give your agents access to customer feedback history so they can personalize service conversations.

Discover how Luminus continuously improves customer satisfaction

"The flexibility of the Hello Customer platform lets us measure customer satisfaction continuously along the customer journey. This way we can detect changes in satisfaction in real time and we can quickly take actions to improve."

Read the customer case
urgent feedback categories

Reduce churn case-by-case

In a market dominated by only a few players, every customer counts to retain your market share.

We enable you with everything you need to proactively manage the relationship with your customers. We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash to provide an immediate response to an unhappy customer.

How we help you achieve your goals

depth of analysis

Depth of analysis

Our AI analysis reaches an industry-leading accuracy so you can make changes with confidence.
speed to value

Speed to value

Intuitive configuration and fast no-code implementation so you can collect feedback from the get-go with immediate qualitative insights.
built around your business

Built around your business

Set up teams that reflect the structure of your organization, measure your most meaningful touchpoints, and personalize dashboards and insights for different user levels.
build long-term relationships

Deliver strong CX to build trusted relationships

With energy prices way up and more people working from home, it's never been more vital to listen to your customers' worries and needs and understand what keeps them awake at night. 

Hello Customer allows you to listen continuously to your customers to learn what drives or harms the customer experience. Use our open feedback insights to adjust your services and communication accordingly and become a trusted partner for your customers.