Don't guess what your customers want but ask. We help you capture the customer's voice in a relevant matter, and by asking for open feedback we go beyond the satisfaction score. Our 2-question surveys have unseen response rates and using your customer's feedback we know exactly where you need to step it up.
Hello Customer enables you to walk the fine line between going digital and keeping it human. Listen to your customers across multiple touchpoints in their journey and we'll alert you if there's anything that needs your immediate attention. With alerts, churn risk detection and our Conversation Manager you'll have everything you need to follow up personally on negative feedback.