Self-service is becoming increasingly important for utility customers. Customer feedback is crucial to find out if your digital portals are hitting the mark or if changes to the current digital offerings are a step in the right direction.
Measure and optimize the experience of signing up, changing your address, paying your bills online with our website touchpoints.
Utility companies don't have many opportunities to shine, so every time they are faced with a customer, the experience needs to be top-notch.
Gather feedback across the customer journey and centralize it in one platform. Sudden drops in a touchpoint? Our urgent category and metadata filters help you localize friction so you're back on your level in no-time.
Customer feedback helps you to engage and support your frontline teams, both on an individual level and supporting the whole department.
Tailor coaching sessions per agent and work on their specific pain points based on the customer feedback or realign processes so they can offer world-class service and exceed customer expectations.
In a market dominated by only a few players, every customer counts to retain your market share. We enable you with everything you need to proactively manage the relationship with your customers. We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash.