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Research by McKinsey shows that energy and utility providers that improved digital satisfaction, saw a 2% increase in overall customer satisfaction. Understanding if your self-service and online channels are hitting the mark is crucial: how easy is it to sign up, pay bills, or manage usage?
Hello Customer allows you to capture open feedback anywhere along the online customer journey, both on your website and in-app, or upload feedback captured via tools such as Hotjar and Usabilla. We analyze all the customer feedback and show you in an instant which digital processes can still be optimized.
Soaring energy costs, internet outages... Customer service teams are getting loaded with questions and complaints. Agents are expected to exceed customer expectations, yet they often end up in the line of fire when back-end processes aren't aligned.
We help you detect friction in your internal processes and decrease the load on your support agents. Measure and monitor the effectiveness of your support channels so you can provide tailored coaching, and give your agents access to customer feedback history so they can personalize service conversations.
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In a market dominated by only a few players, every customer counts to retain your market share.
We enable you with everything you need to proactively manage the relationship with your customers. We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash to provide an immediate response to an unhappy customer.
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With energy prices way up and more people working from home, it's never been more vital to listen to your customers' worries and needs and understand what keeps them awake at night.
Hello Customer allows you to listen continuously to your customers to learn what drives or harms the customer experience. Use our open feedback insights to adjust your services and communication accordingly and become a trusted partner for your customers.
And discover what Hello Customer can do for you today.
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