Customer Feedback Management for
Utility Companies

How we help utility companies drive revenue through feedback

Confidently move to
self-service

Enable customers to efficiently sign up, pay their bills, and check their usage online.

Monitor your
moments of truth

Utility companies don't have many opportunities to shine. Every time they are faced with a customer, the experience needs to be top-notch.

Engage your customer service teams

Let your frontline teams shine by removing friction from back-end processes and deliver tailored coaching.

Reduce churn case by case

Every customer counts to retain your market share. Learn how we help you follow up on urgent requests.
Hello Customer optimize self service

Confidently move to self-service

Self-service is becoming increasingly important for utility customers. Customer feedback is crucial to find out if your digital portals are hitting the mark or if changes to the current digital offerings are a step in the right direction. 

Measure and optimize the experience of signing up, changing your address, paying your bills online with our website touchpoints.

Why optimizing your self-service offering is our strength
Hello Customer evaluating customer journey touchpoints

Monitor your moments of truth

Utility companies don't have many opportunities to shine, so every time they are faced with a customer, the experience needs to be top-notch.

Gather feedback across the customer journey and centralize it in one platform. Sudden drops in a touchpoint? Our urgent category and metadata filters help you localize friction so you're back on your level in no-time. 

How we detect feedback signals

Read our Luminus case study

Learn how Luminus obtains a holistic view of the customer along their journey, so they can offer a great customer experience at each point of contact.

Download the case
Engaged customer service teams

Engage your customer service teams

Customer feedback helps you to engage and support your frontline teams, both on an individual level and supporting the whole department. 

Tailor coaching sessions per agent and work on their specific pain points based on the customer feedback or realign processes so they can offer world-class service and exceed customer expectations.

Do you know how to support your customer service team?
Utilities reduce churn to retain market share

Reduce churn case-by-case

In a market dominated by only a few players, every customer counts to retain your market share. We enable you with everything you need to proactively manage the relationship with your customers. We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash.

How we help you take action

They trust us

We have already helped these companies. Maybe you could be the next one?