Send out surveys to capture omnichannel customer feedback on web and mobile, via QR, email, WhatsApp, or SMS. We always combine a score question with open feedback, because just giving a score doesn't give you any real insights into what drives or harms your business.
We enrich received customer feedback with any additional operational data from your ERP, ticketing system, or CRM that you want to add, to facilitate impactful insights across all your departments.Drill deeper into feedback insights for true understanding
Our powerful AI helps you pinpoint problems without having to read all the feedback yourself. It automatically does sentiment analysis and categorizes all feedback that addresses the same topics. This way you can focus on a business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.Industry-leading depth of analysis
Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product.Receive actionable insights in seconds
We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.Impact the bottom line
Don't waste time waiting for insights because of an endless onboarding process. At Hello Customer we guarantee an agile and easy setup, so you can get to work quickly.Part of your existing ecosystem
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