/Illustrations%20EN/2021/Product%20pillars/omnichannel-strategy.svg)
Use our own survey manager to set up surveys via e-mail, on web and mobile, via QR, WhatsApp or SMS. We always combine a score question with open feedback, but we also provide multi-question and question logic for more depth when needed. Easily integrate online review sources or connect to existing survey tools.
Combining NLP, machine learning and community data, our text analysis for large volumes of customer feedback has unprecedented accuracy. The engine analyses each feedback separately, breaking it apart in multiple predictions for categories and sentiment.
Industry-leading depth of analysis with multi-level categorization
We enrich received customer feedback with customer and operational data from your ERP, ticketing system, CRM or CDP to facilitate business critical insights across all your departments and customer segments.
Drill deeper into feedback insights
Compare customer segments, teams and regions
Make your insights more relevant by adding revenue data
Our AI calculates which trends in your open feedback really impact your KPI of choice. We show what's critical and what's not, so you can cut through the noise and take decisions for your business confidently.
Business metrics included: NPS, CSAT, CES, revenue,
Don't waste time waiting for insights because of an endless onboarding process. At Hello Customer we guarantee an agile and easy setup, so you can get to work quickly.
Part of your existing ecosystemReach out today and discover how we can help you prioritize actions
to take decisions with confidence.
Receive the best insights on Customer Experience and stay up-to-date with our latest company news.
