Are you struggling to process your customer feedback at scale?

AI-powered customer feedback analysis

Best-in-class organizations actively listen to their customers and take action based on feedback. That is only possible if you are able to process all your customer feedback accurately and at scale. Learn how Hello Customer provides you with real-time insights into your customers' constantly changing expectations and needs. 

We help organizations improve the customer experience by analyzing customer feedback at scale

Centralize omnichannel customer feedback

Use Hello Customer to capture feedback at any point along the customer journey, both online and offline, or integrate other sources of open feedback.

Industry-leading analysis accuracy

Our AI processes all incoming feedback in real time by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics.

Powerful across-the-board insights

Our AI analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data to receive insights that align with your KPIs.

No more waiting around to take action

We analyze and highlight what's relevant, what's urgent, and what should be your next priority, while at the same time allowing local customer-facing teams to follow up with customers.
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Centralize omnichannel customer feedback

Customer journeys consist of different interaction moments with your customers, or touchpoints. With Hello Customer you can easily set up a survey for each touchpoint to gauge customer satisfaction and collect open feedback.

Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Or integrate other sources of open feedback like Typeform, social media reviews, Usabilla, or even other CX management platforms like Medallia.

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Industry-leading analysis of your customer feedback

No other CX management platform on the market analyzes customer feedback as accurately and granularly as ISAAC, our AI text analysis engine. Here's why:

  • ISAAC is built on years of analyzing customer feedback in your industry and leverages the power of the community.
  • ISAAC analyzes all EU languages with industry-leading accuracy.
  • ISAAC automatically does sentiment analysis and categorizes all feedback that addresses the same topic so you know where to act precisely.
  • ISAAC drills down the categorization to the exact root cause of the problem and automatically creates a new subsegment for you if certain words are used more often.

You're in good company

We're proud to work for these leading brands.

customer feedback analysis

Powerful across-the-board insights

Our detailed predictions + your operational data = winning at CX. We will tell you exactly which problem to tackle and your operational data (branch, customer segment, product, status) allows you to come up with an effective solution.

This powerful combination allows you to make relevant changes in the customer journey without losing time and resources trying to fix things that aren't the problem. 

key driver analysis

No more waiting around to take action

We analyze and highlight what's relevant, what's urgent, and what should be your next priority. Track sentiment about your product, service, personnel, price etc. over time to anticipate changes in customer needs and expectations and understand if your actions have a positive impact.

Want to follow up even quicker? Set up automated notifications based on feedback categories to alert the responsible teams instantly so they can take action.

The results?

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Higher competitiveness

Improve people performance, streamline processes and optimize your product offering by understanding exactly what drives or harms the customer experience and increase your company's competitiveness.
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Increased revenue

Best-in-class brands make improving CX a business priority. 85% of consumers are willing to pay up to 25% more for a better experience. At the same time, 67% of consumers list bad CX as a primary reason for churning.
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Save on time and effort

Don't waste time reading and analyzing thousands of feedbacks to know how and where you should take action. We point you in the right direction so you can focus on taking action to improve the customer experience.