Customer journeys consist of different interaction moments with your customers, or touchpoints. With Hello Customer you can easily set up a survey for each touchpoint to gauge customer satisfaction and collect open feedback.
Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across the customer journey. Or integrate other sources of open feedback like Typeform, social media reviews, Usabilla, or even other CX management platforms like Medallia.
We're proud to work for these leading brands.
Our detailed predictions + your operational data = winning at CX. We will tell you exactly which problem to tackle and your operational data (branch, customer segment, product, status) allows you to come up with an effective solution.
This powerful combination allows you to make relevant changes in the customer journey without losing time and resources trying to fix things that aren't the problem.
We analyze and highlight what's relevant, what's urgent, and what should be your next priority. Track sentiment about your product, service, personnel, price etc. over time to anticipate changes in customer needs and expectations and understand if your actions have a positive impact.
Want to follow up even quicker? Set up automated notifications based on feedback categories to alert the responsible teams instantly so they can take action.