Look beyond your survey scores. Turn customer feedback into actionable insights with the most accurate* topic classification & sentiment analysis engine at scale. Combine with your internal data to maximize the relevancy of your insights. Learn what drives or harms your customer experience.
*Up to 95% accuracy and drilled down to the deepest subcategories
We're proud that these organizations use our feedback analytics to improve their customer experience.
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Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.
Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time.
Thanks to our industry-leading accuracy, you can act with confidence.
Don't waste time waiting for insights on what to improve.
Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly.
Hello Customer is easy to use and quickly implemented, no-code.
Our customer feedback analysis is industry-based and provides you with relevant insights for your business.
Merge your feedback with other customer data you already own to receive insights that align with your KPIs.
Customer feedback analysis using NLP organizes feedback into categories by breaking down received feedback into (sub)categories, like personnel - information. This is great, but not enough to know exactly what is going on.
Our AI drills down the text categorization even further to the exact root cause of the problem. If certain words are used more often, ISAAC automatically creates a new subsegment for you. This way all the feedback that mentions this topic is automatically linked so you know where to act precisely.
How are your customers feeling? Our text analysis also performs sentiment analysis on customer feedback and even recognizes sentiment from emojis.
Happy customers don't leave, so finding out what customers are (un)happy about is of crucial importance.
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We won't let you waste valuable time trying to figure out what to do. Our customer feedback analysis tool centralizes, analyzes, and categorizes all incoming feedback and points exactly where you need to take action.
In addition to the multi-level breakdown, you have an overview of top-ranking positive and negative feedback topics. Easy peasy, no more wasting time figuring out trends.
We enrich received customer feedback with any additional operational data from your ERP, ticketing system, or CRM that you want to add, to facilitate impactful insights across all your departments.
Drill deeper into feedback insights for true understanding
Know exactly where to take action
Make impactful changes along the customer journey
Hello Customer features an open API connection but also several native integrations like:
Snowflake, Zapier, Google Tag Manager, Salesforce, ...
Our detailed text classification and categorization + your operational data = winning at CX. We will tell you exactly which problem to tackle and your operational data (branch, customer segment, collection, status) allows you to come up with an effective solution.
This powerful combination allows you to make relevant changes in the customer journey without losing time and resources trying to fix things that aren't the problem.
All the data comes together in our Key Driver Analysis report, which shows you what's driving or harming your customer experience and which projects to prioritize.
Request a demo and discover how Hello Customer helps you achieve your business goals.
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