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Transform customer feedback and verbatims into actionable insights

Unlock the true potential of your CX data.
Turn customer feedback into actionable insights with industry-leading feedback analytics.
Discover what drives or harms your customer experience and take action.

You're in good company

We're proud that these organizations use our feedback analytics to improve their customer experience.

ISAAC analysis ENG

Industry-leading feedback categorization

Customer feedback analysis using NLP organizes feedback into categories by breaking down feedback into (sub)categories, like personnel - information. This is great, but not enough to know exactly what is going on.

Our AI drills down the text categorization even further to the exact root cause of the problem. If certain words are used more often, ISAAC automatically creates a new subsegment for you. This way all the feedback that mentions this topic is automatically linked so you know where to act precisely.

sentiment analysis on customer feedback

Detailed feedback
sentiment analysis

How are your customers feeling? Our text analytics also performs sentiment analysis on customer feedback for every identified feedback category and recognizes up to 5 levels of satisfaction. Our A.I. even recognizes sentiment from emojis. 😀

Happy customers don't leave, so finding out what customers are (un)happy about is of crucial importance.

Centralize feedback & operational data

Create a central hub
for your CX data

Hello Customer allows you to centralize CX data across departments and silos. You can integrate any open feedback source, going from social media reviews to NPS, CSAT or CES surveys. Or capture open feedback with our own survey engine.

No matter the source, our AI-powered text analysis transforms any feedback into powerful insights.

Feedback, however, means nothing without context. Add other customer-related data, e.g. from your CRM, CDP or ticketing systems, to get a full view of your CX performance across the customer journey. 

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Actionable insights

We won't let you waste valuable time trying to figure out what to do.  Hello Customer centralizes, analyzes, and categorizes all incoming feedback and points exactly where you need to take action. 

In addition to the multi-level breakdown, you have an overview of top-ranking positive and negative feedback topics. Easy peasy, no more wasting time figuring out trends.

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Dispatch feedback
& insights internally

The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback and insights across your organization.

Automatically dispatch feedback in real-time and weekly or monthly insight reports to the right teams and departments so they can prioritize actions that matter to improve the customer experience.

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Know what drives or harms your customer experience

Hello Customer allows you to centralize your CX data and unlock the true potential of it. We will tell you exactly which problem to tackle and your operational data (branch, customer segment, collection, status) allows you to come up with an effective solution.

This powerful combination allows you to make relevant changes in the customer journey without losing time and resources trying to fix things that aren't the problem.

All the data comes together in our Key Driver Analysis report, which shows you what's driving or harming your customer experience and which projects to prioritize.

Why choose Hello Customer?

Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.

Hello Customer is easy to use and quickly implemented. Our servers are located in Europe. ISO27001 and GDPR proof.

customer feedback analysis accuracy
Reliable insights

Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time. Thanks to our industry-leading accuracy, you can act with confidence.

speed of analysis
Speed to value & agility

Don't waste time waiting for insights on what to improve. Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly. 

tailored to your business
Tailored to your business

Our customer feedback analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data you already own to receive insights that align with your KPIs.

Request your personal demo

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How we answered their business questions?

Read our customer cases
The AI text analysis helped us tackle the challenges we were already facing and we discovered other pain points which we were unaware of in the organization, allowing us to improve the customer experience of our webshop."
Matthieu Bonelli
Project Lead CX - Café Royal
Read this case
Thanks to ISAAC, the AI that drives the Hello Customer platform, we can easily evaluate differences between shops and employees, identify what goes wrong and improve our service accordingly.
Korneel Verhaeghe
Country Manager - colora
Read this case
The customer feedback insights give our teams the right arguments to convince customers to trust Luminus as their energy provider. Allowing us to defend our market position in a highly competitive market.
Sophie Lambrechts
Manager CX - Luminus
Read this case