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Business critical insights through
customer feedback analysis

The AI platform to centralize and analyze feedback and verbatims,
prioritize actions and take decisions with confidence. 

AI-powered customer feedback analysis

Centralize your data across departments

Collect & centralize feedback

Collect feedback with transactional surveys or connect with other survey tools and feedback sources.
Feedback topic classification & sentiment analysis (x2)

Customer feedback analysis

Our AI-powered language analysis transforms large volumes of customer feedback into actionable insights in real-time.
Driver Analysis report (x2)

Key Driver Analysis

Identify your CX key drivers. We show what's critical and we predict which trend has the most impact on your KPI of choice.
Product Pillar - AI powered insights

Customer segmentation

Aggregate other customer and operational data, allowing further segmentation of your insights breaking down trends per customer segment.

You're in good company

We're proud that these organizations use our feedback analytics to improve their customer experience.

ISAAC analysis ENG

Industry-leading feedback analysis

Our Customer feedback analysis provides detailed topic classification and sentiment analysis

Our AI is built on years of analyzing customer feedback in your industry and leverages the power of the community. Also, it analyzes all EU languages! 


Detailed topic classification

Detailed topic classification

Our AI drills down the text categorization even further to the exact root cause of the problem. If certain words are used more often, our AI automatically creates a new subsegment for you. This way all the feedback that mentions this topic is automatically linked so you know where to act precisely.

sentiment analysis on customer feedback

Detailed sentiment analysis

How are your customers feeling? Our text analytics also performs sentiment analysis on customer feedback for every identified feedback category and recognizes up to 5 levels of satisfaction. Our A.I. even recognizes sentiment from emojis. 😀

Happy customers don't leave, so finding out what customers are (un)happy about is of crucial importance.


Enrich and segment with other customer data

Enrich your customer feedback data with complementary data you want to share with the platform from your CRM, data warehouse, ...

Compare and analyse customer segments in detail. 

Hello Customer provides an open API but also native integrations with Salesforce, Snowflake, ...

Compact KDA (ENG) - white

Key Driver Analysis

All the data comes together in our Key Driver Analysis report, which gives you a birds-eye view of what's driving or harming your customer experience and which projects you should prioritize


Dispatch feedback
& insights internally

The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback and insights across your organization.

Automatically dispatch feedback in real-time and weekly or monthly insight reports to the right teams and departments so they can prioritize actions that matter to improve the customer experience.

Why choose Hello Customer?

Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.

Hello Customer is easy to use and quickly implemented. Our servers are located in Europe. ISO27001 and GDPR proof.

customer feedback analysis accuracy
Reliable insights

Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time. Thanks to our industry-leading accuracy, you can act with confidence.

speed of analysis
Speed to value & agility

Don't waste time waiting for insights on what to improve. Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly. 

tailored to your business
Tailored to your business

Our customer feedback analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data you already own to receive insights that align with your KPIs.

Request your personal demo

Simply leave your contact details and one of our experts will reach out to you soon.

How we answered their business questions?

Read our customer cases
The AI text analysis helped us tackle the challenges we were already facing and we discovered other pain points which we were unaware of in the organization, allowing us to improve the customer experience of our webshop."
Matthieu Bonelli
Project Lead CX - Café Royal
Read this case
Thanks to ISAAC, the AI that drives the Hello Customer platform, we can easily evaluate differences between shops and employees, identify what goes wrong and improve our service accordingly.
Korneel Verhaeghe
Country Manager - colora
Read this case
The customer feedback insights give our teams the right arguments to convince customers to trust Luminus as their energy provider. Allowing us to defend our market position in a highly competitive market.
Sophie Lambrechts
Manager CX - Luminus
Read this case