Our plug-and-play connection with Salesforce allows you to automatically trigger surveys based on actions in Salesforce. Once you've collected feedback, you can pull it back to the account page, both Sales and Service cloud. And build a feedback history per customer so anyone on your team can deliver a personal experience.
We connect with any CRM via our open API but for Salesforce we did the heavy lifting for you so there's no additional development work.
We get it. Sometimes you're looking for an easy way to exchange data between existing customer platforms to win time and make reporting easier. Connect with Hello Customer on Zapier to send surveys when a certain action is triggered, or to connect customer feedback from other tools into the Hello Customer analysis.
With our Snowflake connector, you can easily hook up Hello Customer to your existing systems and delve into all your data to build your own reporting that's easy to share internally with your teams or C-level.
In an omnichannel world, it's crucial to understand user behavior online. Use our website or in-app touchpoints to capture feedback on your digital platforms. Or use Google Tag Manager to fire a survey when customers visit a page, fill in a form, or when they have reached a certain scroll depth on an online page.
If you've already deployed other platforms like Hotjar and Usabilla to track customer behavior within your web environment, you can seamlessly connect feedback from these tools with Hello Customer and enjoy our world-class text analysis on the open feedback.
Integrate Hello Customer with your ticketing system via open API so you can ask for open feedback after a closed customer service ticket. We analyze all incoming feedback to detect the root cause of negative customer experiences or to empower your teams with positive feedback.
Unlike feedback features of ticketing systems, our AI-driven text analysis is so powerful that it can determine what your team is accountable for, what they lack in expertise, and how every agent can make improvements.
It's not uncommon that multiple survey tools are deployed within a large organization. However, when the number of respondents adds up, it becomes time-consuming to read and objectively analyze open feedback.
Use our API to automatically add answers from survey tools to Hello Customer and enjoy our world-class AI open text analysis.