Our plug-and-play connection with Salesforce allows you to automatically trigger surveys based on actions in Salesforce. Once you've collected feedback, you can pull it back to the account page, both Sales and Service cloud. And build a feedback history per customer so anyone on your team can deliver a personal experience.
We connect with any CRM with our open API but for Salesforce we did the heavy lifting for you so there's no additional development work.
Empowering your customer service team is one of our main use-cases. By integrating Hello Customer with your ticketing system, you can ask for open feedback after a ticket has been closed. We analyze all incoming feedback to find the cause of the negative customer experience.
Unlike feedback features of ticketing systems, our open text analysis is so powerful that it can determine what your team is accountable for, what they lack in expertise, and how every agent can make improvements.
Understanding user behavior online is pivotal to optimize web stores and online service platforms. Many companies deploy either Hotjar or Usabilla to track customer behavior within their web environments. Yet, incoming feedback mainly focuses on the technical side of things.
We help you go beyond technical details using our website touchpoints. Alternatively, push feedback from Usabilla and Hotjar to Hello Customer and enjoy our world-class text analysis on the open feedback.
It's not uncommon that multiple survey tools are deployed within a large organization. However, when the number of respondents adds up, it becomes time-consuming to read and objectively analyze open feedback.
Use our API to automatically add answers from survey tools to Hello Customer and enjoy our world-class AI open text analysis.