Customer Experience is the key to success in services

Whether you're providing staffing services, newspaper subscriptions or gym memberships, customer churn is a key metric for your business.  Any service that works with recurring contracts needs to focus on their customers and make them see tangible ROI from your partnership. Here's how Hello Customer can help you.

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Capture the customer's voice

Don't guess what your customers want but ask. We help you capture the customer's voice in a relevant matter and by asking for open feedback we go beyond the satisfaction score. Our 2-question surveys have an average open feedback response rate of 64% and using your customer's feedback we know exactly where you need to step it up in order to retain your customers.

Excel as a team

We take customer satisfaction company-wide by analyzing the feedback and making sure it ends up with the right department. Whether it's pre-sales information, the billing process or follow-up service: we deliver specific insights to all teams on how they can optimise customer experience in any step of the customer journey. With notifications, custom dashboards and churn risk alerts, we have everything you need to engage your entire team. 

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Prioritise your investments

Know what to do next and improve your product and services based on your customer feedback.
 
Our artificial intelligence analyses all feedback in the right context so we can link it to our industry and it will keep all aspects of the industry in mind. It does so in all European languages and at the highest accuracy in the market. 
 
Plus, combined with your operational data (what branch, product, customer segment) you'll know exactly what to do to adapt to their needs.

Check out our case study with Securitas

Securitas has been a customer since 2019, saw an open feedback rate of 58% and are using Hello Customer to transform to 'Security as a Service'.

Download the case

Some of the amazing
companies we work with

 

 

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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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