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Improving customer experience as a service provider

Hello Customer for Service Companies

In a market often dominated by a few large players, it can be difficult to grow your market share. Understand if customers are satisfied with your service offering and quality so you can expand your offering in a targeted way and service your customers end-to-end to increase customer lifetime value.

We help service companies drive revenue
through customer feedback

Optimize your
product offering

Monitor the ever-changing needs of your customers and expand your offering to service customers end-to-end.

Customer Lifetime Value

Ask for feedback across the customer journey and pick up on negative experiences in time to keep customers on board.

Grow your
market share

Know exactly what drives customer satisfaction to promote your strengths and increase positive word-of-mouth to drive new revenue.

Offer a seamless
self-service experience

Measure the convenience of your self-service channels to make it easy for new customers to sign up and manage services and subscriptions online.

You're in good company

We're proud to work for these leading brands.

Optimize service offering

Optimize your product offering

Monitoring your customer's product interests and preferences is key to meeting their ever-changing expectations. Retain or increase your market share by being able to offer the feature or service your customers are waiting for. 
Customer feedback has the insights you need to discover new customer needs or market opportunities. By combining open feedback with customer data you already own, you can consider differences across local demographics and customer segments.
Stay competitive through feedback

Increase CLTV, powered by feedback

It always stings when a customer doesn't renew or cancels a contract. Using customer feedback insights, the cancellation could have been avoided all along. 

Asking for open feedback along the customer journey allows you to tap into the mind of the customer and pick up on negative experiences before they escalate. Providing this feedback history to your customer service teams makes it easier to have meaningful conversations with unsatisfied customers.

Learn how Securitas continuously improves their service offering

"Customer feedback helps us to pick up on signals from unhappy customers proactively before they get the chance to go to a competitor. This way we can act quickly and strengthen our market position."

Read the case study
key driver analysis

Grow your market share

Knowing what drives customer satisfaction and identifying your strengths and weaknesses is crucial to attracting new customers and growing your market share.

Whether the reason lies in your offering, ease of use, or additional services? Our AI-powered insights help you to amplify what customers appreciate and allow you to act and minimize weaknesses to drive more revenue.

How we help you achieve your goals

depth of analysis

Depth of analysis

Our AI analysis reaches an industry-leading accuracy so you can make changes with confidence.
speed to value

Speed to value

Intuitive configuration and fast no-code implementation so you can collect feedback from the get-go with immediate qualitative insights.
built around your business

Built around your business

Set up teams that reflect the structure of your organization, measure your most meaningful touchpoints, and personalize dashboards and insights for different user levels.
offer a seamless self-service experience

Offer a seamless self-service experience

Many customers still prefer a human conversation when they have questions or issues. But signing up, managing existing services, or adding new services to their contract, should be an easy and seamless process that customers can take care of themselves.

Asking for feedback allows you to understand if your self-service and online channels are easy-to-use and if they offer the same added value as face-to-face contacts