Don't guess what your customers want but ask. We help you capture the customer's voice in a relevant matter and by asking for open feedback we go beyond the satisfaction score. Our 2-question surveys have an average open feedback response rate of 64% and using your customer's feedback we know exactly where you need to step it up in order to retain your customers.
We take customer satisfaction company-wide by analyzing the feedback and making sure it ends up with the right department. Whether it's pre-sales information, the billing process or follow-up service: we deliver specific insights to all teams on how they can optimise customer experience in any step of the customer journey. With notifications, custom dashboards and churn risk alerts, we have everything you need to engage your entire team.