We're proud to work for these leading brands.
Modern insurers cater to their customers' needs via various platforms. Whether it's easy research into insurance policies, reaching customer service, or purchasing insurance products via self-service, customers expect to be able to use their preferred channel.
Asking for feedback at all these touchpoints enables you to see if your online service offers the same added value as your face-to-face contacts. Centralizing these touchpoints is the perfect way to level up your digital channels.
Even in a digital world, brokers and agents still make a difference when you leverage their strengths: their expertise, personal approach to the customer, and their wide offering and products. On top, your brokers influence a customer's decision to purchase your products, or not.
Asking for feedback after face-to-face appointments helps you to check if the agents' expertise is still up to par and how you can train and support your brokers and agents even better to increase sales and build successful relationships.
"Hello Customer quickly shows us which issues are crucial for different customer segments and what we should focus on, supported by numbers. Allowing us to base recommendations for improvements on objective customer data."
According to a 2015 report from McKinsey, "Insurers that offer superior customer service beat their peers in terms of profitability". Personalizing the customer experience to improve your service gives you a big competitive advantage and helps build long-term relationships.
Hello Customer easily integrates with your CRM. This way you can link customer data to feedback responses and the other way around, pull feedback back to the CRM. Build an entire customer feedback history, get to know your clients, and deliver a personal approach at every point of the customer journey.
Successful insurance companies thrive on operational excellence and found a way to integrate systems and platforms. Allowing them to effectively manage the overlapping processes ranging from underwriting to claim reimbursement, and to communicate seamlessly across channels.
With Hello Customer you can detect where inefficient back-end processes hurt the customer. We help you localize the root cause of customer issues and prioritize improvements so you can offer a frictionless experience.