Know exactly what drives customers to either recommend you, be indifferent or never return to you again. Our Key Driver Analysis will tell you exactly what harms or grows your revenue and your satisfaction or loyalty metrics so you know precisely what to improve or tackle.
Use our Key Driver Analysis the other way around to track the evolution of CX improvements over time and easily understand which efforts are most effective for both you and your customers.
Companies that follow up on feedback on both customer and management levels decrease their churn by a minimum of 2.3% per year and up their revenue by 11%. Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
"The platform quickly shows us which issues are crucial per customer segment and what we should focus on, supported by numbers. Allowing us to base recommendations for improvements on objective customer data."
Don't wait around for the customer experience to improve by itself. Track team performance across regions and identify your best and worst-performing stores based on customer feedback to determine what makes a winning team.
Use our AI-powered insights to understand better if you need to invest in coaching, or if other things are at play out of your frontline teams' control, like product or pricing issues.
The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback across your organization. We have a two-fold approach:
1. Front-line teams receive weekly or monthly reports that focus on the general performance of their store or branch
2. Back-office teams (like the product team) receive regular digests that include feedback mentioning their area of expertise
Our customer success team helps you kick-start transformation within your company. Our CX experts analyze how you can drive growth by removing friction in your processes, products or teams.