Reporting figures is great.
Taking action is even better.

Prioritize actions
Many companies make the mistake of capturing feedback without proper follow-up action. We give you all the decision-making tools you need and are your partner to move forward.

Why taking action matters

Impact the bottom line

Companies that follow up on feedback on both customer and management levels decrease their churn by a minimum of 2.3% per year and up their revenue by 11%.

Tackle the cost of indecision

There's nothing worse than being in analysis paralysis. Don't pile on operational costs because you're hesitating to move forward.

Prove the ROI of CX initiatives

Prove your worth as a CX manager by confidently removing friction in the customer experience. No changes, no glory.
key driver analysis

Know where to act in seconds

We analyze and highlight what's relevant, what's urgent and what should be your next priority, to defend your market position and avoid churn

Use our Key Driver Analysis to track the evolution of CX improvements over time. This way you can easily see which efforts are most effective for both you and your customers.

decrease customer churn

Save churn case by case

React quickly to urgent customer feedback with our Conversation Manager.

Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.

Discover how Baloise Insurance prioritizes actions per segment

"The platform quickly shows us which issues are crucial per customer segment and what we should focus on, supported by numbers. Allowing us to base recommendations for improvements on objective customer data.

Read the customer case
distribute feedback internally with weekly reports

Distribute feedback internally

We have a two-fold approach to dispatching feedback across your organization:

1. Front-line teams receive weekly or monthly reports that focus on the general performance of their store or branch

2. Back-office teams (like the product team) receive regular digests that include feedback mentioning their area of expertise

 

Hello Customer company implementation roadmap

Speed up transformation with the help of our customer success team

Our customer success team helps you kick-start transformation within your company. Our CX experts analyze how you can drive growth by removing friction in your processes, products or teams.