We analyze and highlight what's relevant, what's urgent and what should be your next priority, to defend your market position and avoid churn.
Use our Key Driver Analysis to track the evolution of CX improvements over time. This way you can easily see which efforts are most effective for both you and your customers.
React quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
"The platform quickly shows us which issues are crucial per customer segment and what we should focus on, supported by numbers. Allowing us to base recommendations for improvements on objective customer data.
We have a two-fold approach to dispatching feedback across your organization:
1. Front-line teams receive weekly or monthly reports that focus on the general performance of their store or branch
2. Back-office teams (like the product team) receive regular digests that include feedback mentioning their area of expertise
Our customer success team helps you kick-start transformation within your company. Our CX experts analyze how you can drive growth by removing friction in your processes, products or teams.