Know exactly what drives customers to either recommend you, be indifferent or never return to you again. Our Key Driver Analysis tells you exactly what impacts your CX metrics, churn, revenue, or other KPIs, so you know precisely what to improve or tackle.
Our team ranking can be applied to regions, locations, teams, and individual agents. We allow you to not only rank on satisfaction scores but also on feedback categories and sentiment, for example, ranking on staff friendliness. This way you can really focus your coaching efforts where actually needed.
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Get an immediate alert when a customer is about to churn. Our AI filters out the feedback that needs your immediate attention and groups it in the urgent category. For example by looking at negative sentiment when a customer mentions they'll move to a competitor, or when someone leaves their contact details and requires fast follow-up.
Create notifications to send the relevant feedback to the right teams. As a trigger, you can use NPS, CSAT or CES scores to deliver very positive or very negative feedback to certain teams. Moreover, you can further dispatch feedback in a smart way by adding categories and sentiment to the trigger.
Centralize all of your individual feedback into one easy-to-use overview. You can manage the feedback through filters, tags, flags and internal notes to keep track of the status. Integrate our inbox with your favorite follow-up tool for closing the loop actions.
And discover how Hello Customer can help you prioritize the right actions based on customer feedback, positively impacting your KPIs.
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