Reducing your network of physical branches or limiting your service or product offering? Moving sales to online or opening experience stores with self-service kiosks?
The way companies sell has changed drastically over the past years. You need to track performance across all your POS so you can track whether sales accelerate, stagnate or decline.
When there's a drop in revenue, feedback is a great starting point to figure out why. It's easy to look at your sales team first, but are they the real reason sales are dropping? Feedback helps you solve different pains:
By asking for feedback you gain insight into every step of the buyer journey. This helps you pinpoint why sales are struggling. Typically, the root cause of declining sales can be brought back to three pillars: processes, people or your product or service offering.
We designed the Hello Customer platform to recognize feedback about these business drivers in real time.
Capturing feedback is nice, but to increase your sales performance you need to take action. For that, you need a customer feedback platform that brings you from feedback to relevant insights in an instant.
Once you have a grip on customer expectations and blind spots, you can use that information to increase sales performance. Prevent customers from churning, align your product with the market and crank up your sales training for a better experience.