You want to understand how every store or branch performs, how they compare to one another or how they benchmark overall. With our platform, you can easily keep track of how each branch ranks, so you can intervene quickly when satisfaction drops.
Because of our granular analysis, you'll know exactly which teams need support or coaching, which service aspect needs improvement, or if internal processes are hurting the customer experience.
With Hello Customer no location goes unnoticed. Capture customer feedback effortlessly on mobile and web, via multiple channels (QR, email, SMS, In-app) across points of sales to get the full picture.
Our surveys always consist of a score question (NPS, CSAT or CES) and an open feedback question so you can understand exactly why customers are happy or unhappy with their experience at a branch or store.
Our detailed predictions + your operational data = winning at CX. We will tell you exactly which problem to tackle and your transactional data (branch, customer segment, product, status) allows you to come up with an effective solution for your operational teams.
This powerful combination allows you to make relevant changes in the customer experience without losing time and resources trying to fix things that aren't the problem.
We're proud to work for these leading brands.