Many banks face the challenge of having to reduce costs while maximizing customer experience.
Gathering customer feedback from both in-person and self-service touchpoints helps you figure out where human interaction still adds value and where customers want the convenience of self-service.
We enable you to centralize feedback so you see the bigger picture across the customer journey.
While most daily bank interactions take place in the online world, for some of the most important decisions in our life, like buying a house, customers still want face-to-face interaction with an agent.
As a real moment of truth, you want to capture feedback so the entire experience is top-notch and you can rest assured that your teams offer the right amount of assistance, have the expertise, and can bring the information so the customer understands.
The financial scene is changing rapidly with new players emerging left, right and center. To retain your market share, it's crucial that you know why clients stay, leave, or add extra services.
Via our open text analysis, we scan all feedback and highlight why customers love you (or not!). No more reading through open feedback. Work efficiently and solve friction effectively.