Don't guess what your customers want but ask. We help you capture the customer's voice in a relevant matter and by asking for open feedback we go beyond the satisfaction score. Our 2-question surveys have unseen response rates and using your customer's feedback we know exactly where you need to step it up.
We take customer satisfaction company-wide by analyzing the feedback and making sure it ends up with the right department. Whether it's the information provided in a branch or the usability of your banking app: we deliver specific insights to all teams on how they can improve customer experience in any step of the customer journey.
Whether it's notifications, weekly reports, churn risk alerts or custom dashboards, we have everything you need to engage your entire team.