We're proud to work for these leading brands.
Knowing why customers buy, leave or stay is crucial in a highly competitive market. Capture customer feedback to understand your customers' needs and prioritize improvements to your services and products to increase retention.
Equally, understand what customers appreciate about your brand and what drives satisfaction so you can promote your strengths and boost additional sales.
Customers have gotten used to new, seamless ways of being serviced. Moving a conversation from one channel to another should be painless and easy. So, it's crucial to ensure your customer experience is consistent, whether customers get in touch via your website, chat, in-store, or by phone.
We help you capture and centralize feedback from all those channels to monitor customer needs and expectations constantly, so you can provide best-in-class services. Or unleash the power of our AI-driven text analysis on the feedback captured by specialized tools like Hotjar and Usabilla.
To evaluate the performance of our webshop, we use Hello Customer to capture feedback at different stages of the online customer journey. This helps us to guarantee a qualitative customer experience at each interaction point."
Churn rates in telecommunications can reach up to 30%. Capture customer feedback on a regular basis to measure changes in customer satisfaction and pick up on emerging trends so you can act before it's too late.
Hello Customer provides a specific churn category that groups all customers asking for urgent support, or that mention a competitor. Dispatch these feedbacks and insights to your customer support teams, so they can win back customers one by one.
Customer service teams play a critical role in the overall customer experience. Agents are expected to exceed customer expectations, yet they often end up in the line of fire when back-end processes aren't aligned.
Hello Customer enables you to detect friction in your internal processes and helps you prioritize improvements to remove the load on your support agents. At the same time, measure the ease of your support channels and provide your agents access to customer feedback history so they can tailor the experience and offer effective solutions.