Our customer experience management platform lets you capture, centralize, manage, analyze and distribute customer feedback across channels and departments - and enrich it with your own operational data. Know exactly where to take action to improve customer experience thanks to AI-powered customer insights.
We're proud to work for these leading brands.
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Giving a score doesn't cut it. We capture open-text feedback on web and mobile, because just giving a score doesn't give you any real insights into what drives or harms your business. We allow you to capture feedback via email, QR-codes, and on your website.
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We enrich received customer feedback with any additional operational data from your ERP, ticketing system, or CRM that you want to add, to facilitate impactful insights across all your departments.
Drill deeper into feedback insights for true understanding
Know exactly where to take action
Make impactful changes along the customer journey
Our powerful AI helps you pinpoint the root cause of a problem instantly by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.
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Investigate customer feedback further to optimize problem-solving. Our AI-powered insights help you localize the root cause so you can tackle problems with ease and precision.
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Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product.
Actionable insights in seconds
We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.
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Companies that follow up on feedback on both customer and management levels decrease their churn by a minimum of 2.3% per year and up their revenue by 11%. Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
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