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Business critical insights through customer feedback

The Customer Experience platform to centralize and analyze feedback at scale. 
Identify customer friction and take critical decisions with confidence. 

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Hello Customer features

Built around your ecosystem. Discover our integrations here.
Send out CX surveys (x2)

Omnichannel feedback

Send out customer satisfaction surveys
Centralize your data across departments

Centralized feedback

Centralize feedback across departments and branches

Centralized CX data

Integrate with your other customer data
Real-time detection & distribution of negative CX (x2)

Real-time detection

Detect friction and negative experiences
Conversation manager

Engage your customers

Close the loop with your customers
Feedback topic classification & sentiment analysis (x2)

Customer feedback analysis

Topic categorization & sentiment analysis
Product Pillar - AI powered insights

Analysis reporting

Customisable analysis dashboards & reports
Driver Analysis report (x2)

Key Driver Analysis

Discover what drives and harms your customer experience

Build an omnichannel customer feedback strategy

Giving a score doesn't cut it. We capture open-text feedback on web and mobile, because just giving a score doesn't give you any real insights into what drives or harms your business. We allow you to capture feedback via email, QR-codes, and on your website.

Want to use your own survey tool or automation tools to send out the surveys ? No problem, you can integrate any feedback source with Hello Customer.

Create a central hub for your feedback & CX data

Create a central hub for
your feedback & CX data

Centralize your CX data across departments and silos using our many integrations and open API. You can integrate any open feedback source, going from social media reviews to NPS, CSAT or CES surveys. 

Feedback, however, means nothing without context. Add other customer-related data, e.g. from your CRM, CDP or ticketing systems, to get a full view of your CX performance across the customer journey. 

Real-time detection of negative customer experience

Real-time detection of negative CX

Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product. 

Actionable insights in seconds
Focus on what's urgent to defend your market position
Intervene before negative experiences escalate 
Get notified instantly of negative feedback about your most important business drivers

Close the loop with your customers

Set alerts for customers with negative satisfaction scores or for specific feedback categories and automatically dispatch the feedback to the right department.

Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.

Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.

ISAAC analysis ENG

Our AI Text analytics does
the heavy lifting

Our powerful AI helps you pinpoint the root cause of a problem instantly by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.

Industry-leading depth of analysis
Accurate predictions for confident decisions
Identify what drives customer satisfaction and dissatisfaction in seconds

Actionable insights

We won't let you waste valuable time trying to figure out what to do.  Hello Customer centralizes, analyzes, and categorizes all incoming feedback and points exactly where you need to take action. 

In addition to the multi-level breakdown, you have an overview of top-ranking positive and negative feedback topics. 

Personalised dashboards and views for different branches, teams and departments
Detailed insights on how channels and departments are performing
Dig deep into your aggregated CX data with our smart filters


Feedback distribution

Dispatch feedback & insights internally

The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback and insights across your organization.

Automatically dispatch feedback in real-time and weekly or monthly insight reports to the right teams and departments so they can prioritize actions that matter to improve the customer experience.

KDA Dynamic

Know what drives or harms your customer experience

We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.

All the data comes together in our Key Driver Analysis report, which shows you what's driving or harming your customer experience and which projects to prioritize.

Why choose Hello Customer?

Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.

Hello Customer is easy to use and quickly implemented. Our servers are located in Europe. ISO27001 and GDPR proof.

Reliable & accurate insights

Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time. Thanks to our industry-leading accuracy, you can act with confidence.

Speed to value & agility
Speed to value & agility

Don't waste time waiting for insights on what to improve. Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly. 

Tailored to your business

Our customer feedback analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data you already own to receive insights that align with your KPIs.

You're in good company

We're proud to work for these leading brands.

How we answered their business questions?

All customer stories
Having an all-in-one platform is a huge timesaver. Setting up surveys and analyzing feedback happens quickly and saves us on manual labor.
Ken Van De Steen
Christelijke Mutualiteit
Read this case
Thanks to the high feedback response rate of 40% on our Hello Customer surveys, we discovered the true pain points of our customers after only one month.
Matthieu Bonelli
Café Royal
Read this case
Hello Customer helps us understand in real time how our customers perceive our company, our stores and the changes we implement along the way.
Guido De Smet
Standaard Boekhandel
Read this case

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Turn feedback into growth

Discover the Hello Customer platform in a 2 minutes demo video or request your live demo to discover how we can help you achieve your business goals.

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