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Hello Customer: the agile Customer Experience platform.
Listen, centralize, analyze and act. Know exactly what drives or harms your customer experience.
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Giving a score doesn't cut it. We capture open-text feedback on web and mobile, because just giving a score doesn't give you any real insights into what drives or harms your business. We allow you to capture feedback via email, QR-codes, and on your website.
Want to use your own survey tool or automation tools to send out the surveys ? No problem, you can integrate any feedback source with Hello Customer.
Centralize your CX data across departments and silos using our many integrations and open API. You can integrate any open feedback source, going from social media reviews to NPS, CSAT or CES surveys.
Feedback, however, means nothing without context. Add other customer-related data, e.g. from your CRM, CDP or ticketing systems, to get a full view of your CX performance across the customer journey.
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Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product.
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Set alerts for customers with negative satisfaction scores or for specific feedback categories and automatically dispatch the feedback to the right department.
Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
Our powerful AI helps you pinpoint the root cause of a problem instantly by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.
Industry-leading depth of analysis
We won't let you waste valuable time trying to figure out what to do. Hello Customer centralizes, analyzes, and categorizes all incoming feedback and points exactly where you need to take action.
In addition to the multi-level breakdown, you have an overview of top-ranking positive and negative feedback topics.
Personalised dashboards and views for different branches, teams and departments
Detailed insights on how channels and departments are performing
Dig deep into your aggregated CX data with our smart filters
The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback and insights across your organization.
Automatically dispatch feedback in real-time and weekly or monthly insight reports to the right teams and departments so they can prioritize actions that matter to improve the customer experience.
We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.
All the data comes together in our Key Driver Analysis report, which shows you what's driving or harming your customer experience and which projects to prioritize.
Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.
Hello Customer is easy to use and quickly implemented. Our servers are located in Europe. ISO27001 and GDPR proof.
Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time. Thanks to our industry-leading accuracy, you can act with confidence.
Don't waste time waiting for insights on what to improve. Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly.
Our customer feedback analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data you already own to receive insights that align with your KPIs.
We're proud to work for these leading brands.
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Discover the Hello Customer platform in a 2 minutes demo video or request your live demo to discover how we can help you achieve your business goals.
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