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Improving customer experience in retail

Hello Customer for Retail

Look beyond NPS and CSAT scores and use customer feedback to drive sales and long-term loyalty. Turn your shoppers into brand ambassadors by offering an excellent experience, from service over products to price, both in-store and online. 

We help retailers drive revenue through customer feedback

Improve in-store experience

Stand out from the competition by offering your shoppers an outstanding experience in-store.

Don't lose out on online sales

Convert more online buyers. Identify friction points in the online experience, from shopping cart to order to parcel delivery.

Keep your product offering up-to-date

Discover and keep up with the ever-changing expectations of your customers and align your product offering accordingly.

Empower your store and customer service teams

Engaged teams deliver better service. Implement tailored coaching programs based on customer feedback so your teams can go the extra mile.

You're in good company

We're proud to work for these leading brands.

customer feedback to drive sales

Understand what brings shoppers to your stores

With e-commerce on the rise, the battle to get shoppers in stores is on. Customers expect great service when they walk through your doors. Offering an excellent in-store experience can set you apart from the competition. 

Capture customer feedback during or after their visit to understand what drives customers to your physical stores and what needs to be improved, so you can continuously improve your in-store experience and keep customers coming back for more.

improve retail customer experience online

Convert more online buyers and drive e-commerce sales

While there is no face-to-face contact, the online customer experience is as important as the experience in-store to convert and retain more buyers online. From check-out optimization to delivery logistics, many aspects come together to get a parcel out the door.

Capture feedback online, either on your website, in-app, or via email, to localize friction in the online customer journey. Our AI feedback analysis will tell you precisely what prevents customers from buying or making repeat purchases.

Discover how Café Royal improved their online customer experience

"Thanks to a high feedback response rate of 40%, we were able to localize the true root cause of customer complaints about our online ordering process. Allowing us to take action to improve the experience for our customers."

Read the customer case
improve customer offering retail

Keep your product offering relevant and up-to-date

Monitoring your customer's product interests and preferences is key to meeting their ever-changing expectations. Customer feedback has the insights you need and with our AI-powered analysis, you can consider differences and find trends across customer segments and local demographics.

On top, you can easily share insights with other departments like product development or purchasing.

How we help you deliver

depth of analysis customer feedback

Depth of analysis

Our AI analysis reaches an industry-leading accuracy so you can make changes with confidence.
speed to value

Speed to value

Intuitive configuration and fast no-code implementation so you can collect feedback from the get-go with immediate qualitative insights.
built around your business

Built around your business

Set up teams that reflect the structure of your organization, measure your most meaningful touchpoints, and personalize dashboards and insights for different user levels.
Hello Customer engaged employees

Empower your store and customer service teams

Engaged employees deliver better service and in turn, drive business results. Whether it's your store teams or customer service agents, your people have a major impact on the customer experience and on the customer's decision to stick with your brand.

Regular feedback on customer interactions is a real engagement booster. And combined with operational data (store, location, channel) you'll know exactly which teams need tailored coaching, how they can improve service, and what's already going well.