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With e-commerce on the rise, the battle to get shoppers in stores is on. Customers expect great service when they walk through your doors. Offering an excellent in-store experience can set you apart from the competition.
Capture customer feedback during or after their visit to understand what drives customers to your physical stores and what needs to be improved, so you can continuously improve your in-store experience and keep customers coming back for more.
While there is no face-to-face contact, the online customer experience is as important as the experience in-store to convert and retain more buyers online. From check-out optimization to delivery logistics, many aspects come together to get a parcel out the door.
Capture feedback online, either on your website, in-app, or via email, to localize friction in the online customer journey. Our AI feedback analysis will tell you precisely what prevents customers from buying or making repeat purchases.
"Thanks to a high feedback response rate of 40%, we were able to localize the true root cause of customer complaints about our online ordering process. Allowing us to take action to improve the experience for our customers."
Engaged employees deliver better service and in turn, drive business results. Whether it's your store teams or customer service agents, your people have a major impact on the customer experience and on the customer's decision to stick with your brand.
Regular feedback on customer interactions is a real engagement booster. And combined with operational data (store, location, channel) you'll know exactly which teams need tailored coaching, how they can improve service, and what's already going well.