From check-out optimization to delivery logistics, many aspects come together to get a parcel out the door. Open customer feedback about the process enables you to identify pain points in your back-end processes that ultimately hurt the customer.
Our open text analysis highlights where there is friction, based on thousands of feedback entries. Our root-cause analysis uncovers if a specific region, customer segment, or delivery partner is affected.
Inefficient customer service leads to long resolution times and unsatisfied customers. Both harm your bottom line.
No matter how amazing your team is, when processes aren't aligned, or they don't have the right tools, it is tough for them to deliver great customer experiences. We help you empower them using customer feedback.
2020 has proven that retail workers are essential for any business. Regular feedback on face-to-face customer interactions is a real engagement booster and enables them to tweak their sales techniques to match customer expectations.
Learn where your team shines and how you can deliver tailored coaching in our b2c sales use-case.