Blog | Hello Customer

Why strong customer service is crucial for your company's customer centricity goals

Customer Experience Customer Centricity Employee Engagement

Hello Customer is one of Belgium’s fastest-growing tech companies

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement

You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Customer Experience Customer Centricity CX & Business Strategy

In a time when e-commerce is booming, what should you invest in first?

Customer Experience CX & Business Strategy

Is your team the real reason why sales are dropping?

Customer Experience Customer Centricity CX & Business Strategy

There's no one-size-fits-all in CX

Customer Experience Hello Customer The Platform

Hello Website Touchpoints - Keeping Your Customers Happy Just Got Easier

Customer Experience The Platform

Creating a strong value proposition in challenging times

Customer Experience Customer Engagement CX & Business Strategy

E-commerce is booming, but what if your revenue is not?

Customer Engagement Customer Centricity CX & Business Strategy Customer Retention

3 customer service mistakes and why they hurt your company’s profitability

Customer Experience CX & Business Strategy Employee Engagement