Blog overview

24-06-2021
Blog

How to be customer-centric in FMCG when you don't own the buying experience?

Human Connection Customer Experience Customer Engagement Customer Centricity
24-06-2021
Blog

Are your internal processes focused on the customer?

Customer Experience Customer Centricity
14-10-2021
Blog

Voice of the Customer Survey - Methodology, Questions and Examples

Metrics & Methodology Customer Centricity CX & Business Strategy
7-10-2021
Blog

Voice of the Customer: Don’t just listen, hear it.

Customer Centricity CX & Business Strategy
1-06-2021
Blog

Your customer experts are the key to product innovation

Human Connection Customer Experience Customer Centricity
20-05-2021
Blog

Ceci n’est pas un NPS tool

Metrics & Methodology Hello Customer Customer Centricity
19-05-2021
Blog

Why customer care centers are your competitive advantage in 2021

Customer Experience Customer Centricity Customer Retention Employee Engagement
6-05-2021
Blog

Why strong customer service is crucial for your company's customer centricity goals

Customer Experience Customer Centricity Employee Engagement
27-01-2021
Blog

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy
22-01-2021
Blog

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity
18-12-2020
Blog

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention
16-12-2020
Blog

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement
10-12-2020
Blog

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy
8-12-2020
Blog

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement
7-12-2020
Blog

You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Customer Experience Customer Centricity CX & Business Strategy
1-12-2020
Blog

In a time when e-commerce is booming, what should you invest in first?

Customer Experience CX & Business Strategy
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