Blog overview

Blog

Customer Effort Score explained

Customer Experience Metrics & Methodology
Blog

How to be customer-centric in FMCG when you don't own the buying experience?

Human Connection Customer Experience Customer Engagement Customer Centricity
Blog

Elevating your CX strategy during the Black Friday Cyber Monday week

CX & Business Strategy
Blog

Voice of the Customer Survey - Methodology, Questions and Examples

Metrics & Methodology Customer Centricity CX & Business Strategy
Blog

Voice of the Customer: Don’t just listen, hear it.

Customer Centricity CX & Business Strategy
Blog

Are your internal processes focused on the customer?

Customer Experience Customer Centricity
Blog

Your customer experts are the key to product innovation

Human Connection Customer Experience Customer Centricity
Blog

Ceci n’est pas un NPS tool

Metrics & Methodology Hello Customer Customer Centricity
Blog

Why customer care centers are your competitive advantage in 2021

Customer Experience Customer Centricity Customer Retention Employee Engagement
Blog

Why strong customer service is crucial for your company's customer centricity goals

Customer Experience Customer Centricity Employee Engagement
Blog

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy
Blog

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity
Blog

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention
Blog

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement
Blog

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy
Blog

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement
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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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