Improving your (digital)
service delivery

Discover how customer feedback helps you meet your customer's needs for flawless service online and offline.

provide quality service omnichannel

Quality service via every channel

Customers expect the same quality of service online as they do offline. The push to digital has an impact on how you deliver your services. All your channels (website, app, chat, customer service) need constant monitoring and evaluation.

Organizations have to understand what customers expect in order to tailor the customer experience according to the channel.

Monitoring various channels with Hello Customer
improve service with insights from customer feedback

Feedback delivers concrete insights to improve service

With feedback you can monitor the service delivery at each given touchpoint and make incremental improvements along the way. Capturing feedback after every customer interaction helps you solve different pains: 

  • How can you deliver online services in a frictionless way? 
  • How do offline and online channels complement each other? 
  • Do you still reach your customers enough with information?
Get our e-book on feedback and service improvement
improve customer experience by fixing problems in processes

People, service or process issue?

Typically the root cause of customer unhappiness - or customer satisfaction! - can be brought back to three main business pillars: your people, your product or service, and your processes.

 We designed the Hello Customer platform to recognize feedback about these business drivers in real time. This way, feedback enables you to improve the customer experience at each step.

Get actionable insights about

Service delivery

How can your customer-facing teams adjust to service delivery via new channels (e.g. support via chat)?

Service offering

Do you meet the customer end-to-end? How are new services, upgrades and changes received by your customer?

Ease-of-use

Ease-of-use and convenience are key. Are your online services user-friendly or do they need improving?

Identify customer needs

Are you using your channels the right way? Do you know where customers prefer self-service, or when they need direct contact with an employee?
hello customer feedback platform designed for business impact

Act for business impact

Capturing feedback is nice, but to improve your services you need to act based on the insights. For that, you need a customer feedback platform that brings you from feedback to relevant insights in an instant.

Once you understand what your customer expects, you can make improvements. Spot the gaps in your offering and discover new service needs. Prevent customers from churning by optimizing your services along the way.

Learn more about the platform

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