Today most companies survey their customers and collect feedback, scores as well as open text, and a lot of other customer data too. However, few companies are actually able to make sensible decisions based on all that data. According to Temkin, only 24% of companies are able to turn feedback data into action. The reason? Organizations often struggle because they are not managing data in the right way or lack the right tools to make sense of it.
At Hello Customer, we feel your pain. We don't just want to centralize all relevant CX data, but we also want to give companies tangible insights and make it easier for them to prioritize actions to improve customer experience. That's why we've created our smart filters.
Using smart filters can help you track, classify, and put your data to better use. It enables you to dig even deeper and spot recurring trends that you may not have noticed before. The result? Better insights, improved strategy and a significant increase in revenue.