Say hello to agile customer
feedback management

Listen, centralize, analyze and act on customer feedback. 
Leverage actionable insights to improve your customer experience

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What does a customer feedback management platform do?


Organizations like yours have a lot of customers, making it hard to really have the Voice of the Customer heard by your organization. C
ustomer feedback is often not captured, not really listened to, or there is no follow-up action. With customer feedback management software, you can change all of this. It helps you send the right customer surveys (like NPS or CSAT) at meaningful touchpoints throughout the customer journey. Our platform will alert the right branch - and let you manage the conversations directly with your customer. 

With Hello Customer, you're not only getting a customer feedback management tool, but also a customer feedback analysis tool. That means we help you get through thousands of individual feedbacks by performing linguistic analysis on them and categorizing them in a way that makes sense for your industry. This customer feedback analysis makes your enterprise feedback management a lot easier and makes it more convenient to report on customer feedback throughout your company. The insights show you where to take action and how urgent it is. 

Our platform features

Built around your ecosystem. Discover our integrations here.
Send out CX surveys (x2)

Omnichannel feedback

Send out customer satisfaction surveys
Centralize your data across departments

Centralized feedback

Centralize feedback across departments and branches
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Centralized CX data

Integrate with your other customer data
Real-time detection & distribution of negative CX (x2)

Real-time detection

Detect friction and negative experiences
Conversation manager

Engage your customers

Close the loop with your customers
Feedback topic classification & sentiment analysis (x2)

Customer feedback analysis

Topic categorization & sentiment analysis
Product Pillar - AI powered insights

Analysis reporting

Customisable analysis dashboards & reports
Driver Analysis report (x2)

Key Driver Analysis

Discover what drives and harms your customer experience
Open-feedback-NPS-1

Build an omnichannel customer feedback strategy

Centralize your CX data across departments and silos using our many integrations and open API. You can integrate any open feedback source, going from social media reviews to NPS, CSAT or CES surveys. 

Feedback, however, means nothing without context. Add other customer-related data, e.g. from your CRM, CDP or ticketing systems, to get a full view of your CX performance across the customer journey. 

Centralize feedback & operational data

Create a central hub for
your feedback & CX data

Hello Customer allows you to centralize CX data across departments and silos. You can integrate any open feedback source, going from social media reviews to NPS, CSAT or CES surveys. 

No matter the feedback source, our AI-powered text analysis transforms any feedback into powerful insights.

Feedback, however, means nothing without context. Add other customer-related data, e.g. from your CRM, CDP or ticketing systems, to get a full view of your CX performance across the customer journey. 

Real-time detection of negative CX

Real-time detection of negative CX

Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product. 

Actionable insights in seconds
Focus on what's urgent to defend your market position
Intervene before it's too late
Get notified of negative feedback about your most important assets in real time
save-churn

Manage feedback across departments and branches

Set alerts for customers with negative satisfaction scores or for specific feedback categories and automatically dispatch the feedback to the right department.

Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.

Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.

ISAAC analysis ENG

Powerful AI feedback analytics

Discover the reason behind the scores. Our powerful AI instantly helps you to pinpoint a problem's root cause by automatically analyzing sentiment and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.

Depth of analysis
Accurate predictions for confident decisions
Insights in seconds
Maximize your team resources
SMAF

Actionable insights

Investigate customer feedback further to optimize problem-solving. Our AI-powered insights help you localize the root cause so you can tackle problems with ease and precision.

Compare segments
Dig deep into your aggregated CX data with our smart filters
Detailed insights on how channels and departments are performing
feedback dispatch

Dispatch feedback & insights internally

The customer isn't just the responsibility of your frontline teams, but of the entire company. Engage your teams continuously by dispatching feedback and insights across your organization.

Automatically dispatch feedback in real-time and weekly or monthly insight reports to the right teams and departments so they can prioritize actions that matter to improve the customer experience.

KDA Dynamic

Prioritize actions
and bring awareness

We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.

Get a birds-eye view of what's driving or harming your CX in the key driver analysis.

Impact the bottom line
Tackle the cost indecision
Prove the ROI of CX

Why choose Hello Customer?

Hello Customer has an industry-leading AI that takes customer feedback analysis to a whole new level and delivers you detailed insights to make revenue-impacting CX decisions rapidly.

Hello Customer is easy to use and quickly implemented. Our servers are located in Europe. ISO27001 and GDPR proof.

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Reliable & accurate insights

Our customer feedback analysis tool analyzes your customer feedback in detail and in real-time. Thanks to our industry-leading accuracy, you can act with confidence.

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Speed to value & agility

Don't waste time waiting for insights on what to improve. Our AI is community-trained and gives you insights from the first feedback responses you collect, so you can act quickly. 

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Tailored to your business

Our customer feedback analysis is industry-based and provides you with relevant insights for your business. Merge your feedback with other customer data you already own to receive insights that align with your KPIs.

You're in good company

We're proud to work for these leading brands.

How we answered their business questions?

All customer stories
Having an all-in-one platform is a huge timesaver. Setting up surveys and analyzing feedback happens quickly and saves us on manual labor.
Ken Van De Steen
Christelijke Mutualiteit
Read this case
Thanks to the high feedback response rate of 40% on our Hello Customer surveys, we discovered the true pain points of our customers after only one month.
Matthieu Bonelli
Café Royal
Read this case
Hello Customer helps us understand in real time how our customers perceive our company, our stores and the changes we implement along the way.
Guido De Smet
Standaard Boekhandel
Read this case

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Turn feedback into growth

Discover the Hello Customer platform in a 2 minutes demo video or request your live demo to discover how we can help you achieve your business goals.

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