We're proud to work for these leading brands.
Organizations like yours have large volumes of customers, making it hard to really have the Voice of the Customer heard by your organization.
Customer feedback is often not captured, not really listened to, or there is no follow-up action. With customer feedback management software, you can change all of this. It helps you send the right customer surveys like NPS, CSAT or CES at meaningful touchpoints throughout the customer journey. Our platform will alert the right branch - and let you manage the conversations directly with your customer.
With Hello Customer, you're not only getting a customer feedback management tool, but also a customer feedback analysis tool. That means we help you get through thousands of individual feedbacks by performing linguistic analysis on them and categorizing them in a way that makes sense for your industry. This customer feedback analysis makes your enterprise feedback management a lot easier and makes it more convenient to report on customer feedback throughout your company. The insights show you where to take action and how urgent it is.
Hello Customer helps you improve customer satisfaction and loyalty, and ultimately increase your revenue and reduce costs.
It's not easy to find out exactly which frictions your customers face along the customer journey. We help you to detect these obstacles, whether it's product, service, people or process related.
Know which branches perform best or worse and understand what drives performance, so you can offer an effortless customer experience, no matter the point of sale.
Don't waste valuable time reading through large volumes of feedback. Our AI language engine automatically categorizes all your feedback and detects sentiment, so you can get strategic insights in seconds.
Giving a score doesn't cut it. We capture open-text feedback on web and mobile, because just giving a score doesn't give you any real insights into what drives or harms your business. We allow you to capture feedback via email, QR-codes, and on your website.
We enrich received feedback data with any additional data you want to share with us. This centralized data facilitates impactful across-the-board insights across silos.
Eliminate blind spots
Align across departments
Make an impact
Our powerful AI helps you pinpoint the root cause of a problem instantly by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.Depth of analysis
Investigate customer feedback further to optimize problem-solving. Our AI-powered insights help you localize the root cause so you can tackle problems with ease and precision.Optimize your working budget
Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product.Actionable insights in seconds
We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.Impact the bottom line
Companies that follow up on feedback on both customer and management levels decrease their churn by a minimum of 2.3% per year and up their revenue by 11%. Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
Having an all-in-one platform is a huge timesaver. Setting up surveys and analyzing feedback happens quickly and saves us on manual labor.Read this case
Thanks to the high feedback response rate of 40% on our Hello Customer surveys, we discovered the true pain points of our customers after only one month.Read this case
Hello Customer helps us understand in real time how our customers perceive our company, our stores and the changes we implement along the way.Read this case
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