Is your existing customer experience platform delivering the results you expected? Or are you just paying a ton of money for a bunch of features you're not really using? Customer Experience platforms should help you drive revenue through customer feedback. Nothing more, nothing less.
Discover Hello Customer, the Medallia alternative you’ve been waiting for.
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Old school CX platforms have become huge, complicated platforms with too many bells and whistles. We bring it back to the core: you capture feedback, we analyze it, and pinpoint exactly where you have a problem in your customer experience.
Our survey template includes 1 metric question (NPS, CSAT or CES) and an open feedback question. This approach results in a 20%-25% open rate and a 40% answer rate on average. Still need more info? Just add an extra question.
Our AI analyzes customer feedback in all European languages (all are included in the platform). We signal exactly where you need to take action to remove friction in the customer experience.
We’re an easy, self-service platform so you have full control. Our plug-and-play Salesforce connector has you connected to your systems in no time.
Our data is community trained, specifically for your industry. This means all the insights are accurate from day 1. In 2 weeks' time, you’ll notice trends and pain points so you can take the right actions without wasting another day.
A flat fee, no hidden volume limitations. No day rate consultancy fees. No surprises.
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| + 20% survey response rate |  |
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| Advanced text analytics | |
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| All European languages included | |
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| Root-cause analysis | |
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| Feedback for HQ and frontline teams | |
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| Fully self-serviced | |
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| Implemented within weeks | |
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| Native Salesforce connector | |
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Discover the platform today
