Ask customers real-time feedback
NPS, CES or CSAT question followed by an open-ended question. That's it. You'll be amazed to see what we do with that!
NPS, CES or CSAT question followed by an open-ended question. That's it. You'll be amazed to see what we do with that!
Let the feedback flow into your organisation, follow-up right away, create engagement and enthusiasm.
Our proprietary AI ISAAC understands what customers talk about and predicts sentiment. It's a revolutionary method that will turn feedback into your most important KPIs.
Getting to a customer centric organisation with feedback.
Say goodbye to long surveys! Our feedback engine focuses on getting real-time open feedback from your customers. Real customer thoughts, gathered through email, purchase tickets, your own customer software, your website...
Our engine will present questions like conversations. People love conversations. We see participation rates between 65% and 92% on the open feedback question.
Get all of your teams on board and enable them to listen to your customer so your people can learn what they do right and are able to make right what they possibly did wrong.
With our advanced user management you can assign roles to your employees. With the right role they can answer customers and follow up their cases, or they can loop a colleague into a conversation to create even more engagement.
ISAAC is our proprietary Artificial Intelligence engine. Contrary to traditional NLP, it doesn't just analyse text, it interprets and categorises feedback according to industry-specific standards. Furthermore, through sentiment predictions, it was never easier to find out what customers like and dislike.
Because of the evolution lines in ISAAC, you can build powerful customer-driven KPIs. Whatever action you take, you can immediately see its impact.
Hello Customer can be enriched with the data you have revolved around the feedback moment: contextual data, transactional data and customer data combined.
It enables you to leverage everything you know about a purchase and find new insights to drive action.
