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Business critical insights through
customer feedback

The AI platform to centralize and analyze feedback,
prioritize actions and take decisions with confidence.

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Discover the platform

What you can do with Hello Customer

centralized feedback

Collect customer feedback

Collect omnichannel customer feedback along the customer journey via transactional surveys, other survey tools, or via online reviews.
Product Pillar - AI powered insights

AI-powered analysis

Our AI-powered language analysis transforms large volumes of customer feedback into actionable insights with industry-leading accuracy in real time.
alert on trends in customer feedback

Customer segmentation

Aggregate other customer and operational data, allowing further segmentation of your insights breaking down trends per customer segment.
product pillar - prioritize actions

Prioritize actions

We show what's critical and we predict which trend has the most impact on your KPI of choice. No more guesswork, engage the right teams to take action.

You're in good company

We're proud to work for these leading brands.

Key Driver Analysis

We don't just analyze.
We show you what to do.

Your customers and employees are your truest source to tell you what works or what doesn't in your company. Hello Customer transforms all your feedback into business critical insights in seconds. We don't stop there. We can show you which actions to prioritize so you can make the right investments with confidence.

The right partner in challenging times

hello customer AI depth of analysis

Industry-leading AI

Highest accuracy on the market. Deepest level of detail in both categorization and sentiment.
hello customer speed to value

Speed to value

Get started in weeks, not months. Fast implementation guided by experts.
Insights from day one.
hello customer built around your business

Built around your business

The power of SaaS with a high level of personalization in dashboards, reports and segmentation.

How our customers achieve business impact through feedback

All customer stories
Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.
Tom Grymonprez
CEO at Colmar
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After collecting customer feedback, we decided to transform our customer service operations. This led to a 12% increase in call response rates.
Ann Hostens
Marketing Director at KidsLife
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Hello Customer helps us identify which internal processes to improve, so we can decrease our cost of non-quality, and increase customer satisfaction.
Anne Caremans
Senior Project Manager at Securitas
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