Happy customers and employees
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AI-driven Customer Feedback solution

  • Turn customer feedback into dynamic KPIs to drive performance and growth
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Hello Customer dashboard
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How we help you be customer-driven through feedback

Customer centricity journey
Customer feedback

Ask customers real-time feedback

NPS, CES or CSAT question followed by an open-ended question. That's it. You'll be amazed to see what we do with that!

Leverage feedback to employees

Let the feedback flow into your organisation, follow-up right away, create engagement and enthusiasm.

AI-based open feedback analysis

Our proprietary AI ISAAC understands what customers talk about and predicts sentiment. It's a revolutionary method that will turn feedback into your most important KPIs.

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E-BOOK: NPS, CES or CSAT?

The right measure / feedback question at the right moment

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Customer feedback technology that really drives customer centricity and great experience

Real-time customer feedback

Feedback Engine

Get the right feedback, in the right place, at the right time

Say goodbye to long surveys! Our feedback engine focuses on getting real-time open feedback from your customers. We see participation rates between 65% and 92% on the open feedback question.

Channels:

  • E-mail
  • SMS
  • QR Code / URL
  • HTML Snippets
  • IVR
  • Speech to Text

 

Conversation Manager

Close the loop, follow-up on feedback

 

Get all of your teams on board and enable your employees to engage with customers by replying to them, fixing issues or simply deepening the relationship.

With our advanced user management you can assign roles to your employees. With the right role they can answer customers and follow up their cases, or they can loop a colleague into a conversation to create even more engagement.

 

Artificial Intelligence, insights, text analytics

ISAAC: AI driven feedback analysis 

Get insightful trends, see evolutions, build KPIs based on open feedback

ISAAC is our proprietary Artificial Intelligence engine. Contrary to traditional NLP, it doesn't just analyse text, it interprets and categorises feedback according to industry-specific standards. Furthermore, through sentiment predictions, it was never easier to find out what customers like and dislike. 

Because of the evolution lines in ISAAC, you can build powerful customer-driven KPIs. Whatever action you take, you can immediately see its impact.

 

 

Augmented Feedback Insights

Add metadata to get more in-depth understanding 

Hello Customer can be enriched with the data you have revolved around the feedback moment: contextual data, transactional data and customer data combined. 

It enables you to leverage everything you know about a purchase and find new insights to drive action. Reversely all Hello Customer insights can be leveraged into your BI tools.

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Intrigued? It takes only a conversation to see it in action...

A demo talk is insightful, free and without obligations

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Contact
AXA Bank Hello Customer
  • "Hello Customer is a very innovative tool that helps us identify ambassador customers. It's a great coaching tool for our banking agents and it boosts our business by helping us continuously learn and improve!"

    Kris Jonckheere, Head of Strategic Marketing, AXA Bank

    AXA Bank Hello Customer
  • "There is nothing more gratifying to a shop assistant than hearing customers say they've been helped in a very friendly way."

    Katrien De Cannière, Marketing Manager, e5

    e5 fashion retail Hello Customer
  • "Hello Customer succeeds in confronting organisations with the feedback of their customers and in helping to motivate their staff to take action. The actionability is crucial. Measuring alone isn't enough. Stimulating customer-centric behaviour is the ultimate goal."

    Steven Van Belleghem, Partner, nexxworks

    nexxworks hello customer
  • “Implementing Hello Customer means that you actually help your staff develop a customer-centric attitude, every single day by bringing the voice of the customer into the organisation. If you don’t know what your customer experiences, you can’t act accordingly. Hello Customer will tell you.”

    Nele Aendekerk, Director, Customer Connection, Securex

  • "Organisations have to put their customers in the centre of their universe. Not by choice, but because we live in the age of the customer. To succeed, nexxworks urges companies to dare develop and use new KPIs which are determined by the customer. Hello Customer helps them with this."

    Rik Vera, CEO, nexxworks