Ask customers real-time feedback
Probably the most valuable customer data you'll ever gather, pure and genuine open feedback, every day within or after an interaction, disguised as a NPS, CES or CSAT question.
Probably the most valuable customer data you'll ever gather, pure and genuine open feedback, every day within or after an interaction, disguised as a NPS, CES or CSAT question.
Let the feedback flow into your organisation, all the way to the employee that benefits from it the most. Allow your staff to follow up immediately and personally.
Don't think you should manage this process completely manually. Let technology help you foster engagement by creating the right feedback flows and making sense of that feedback.
All ingredients you need to become a customer centric organisation
Our feedback engine focuses on getting real-time open feedback from your customers. Real customer thoughts, gathered through email, purchase tickets, your own customer software, your website...
Our engine will present questions like conversations. People love conversations. We see participation rates between 65% and 92% on the open feedback question.
Get all of your teams on board and enable them to listen to your customer so your people can learn what they do right and are able to make right what they possibly did wrong.
With our advanced user management you can assign roles to your employees. With the right role they can answer customers and follow up their cases, or they can loop a colleague into a conversation to create even more engagement.
ISAAC is our proprietary Artificial Intelligence engine. It doesn't just analyse text, it interprets and categorises feedback. Its interpretation is translated into sentiment. It knows your industry, which results in an unparallelled 93% accuracy.
ISAAC also helps you dispatch feedback to the right person, and creates easy to understand reports and insights from the open feedback and customer data.
