Ask customers real-time feedback
NPS, CES or CSAT question followed by an open-ended question. That's it. You'll be amazed to see what we do with that!
ISAAC is our proprietary Artificial Intelligence engine. Contrary to traditional NLP, it doesn't just analyse text, it interprets and categorises feedback according to industry-specific standards. Furthermore, through sentiment predictions, it was never easier to find out what customers like and dislike.
Because of the evolution lines in ISAAC, you can build powerful customer-driven KPIs. Whatever action you take, you can immediately see its impact.