Additional data provides context to received feedback. More context means more actionability. Enrich the platform with customer data, location data, product data, or transactional data to better understand given feedback in a certain context and to know exactly where to act.
Our data mapper is easy-to-use and offers data type detection so feedback insights are consistent across the customer journey.
Feedback will automatically be linked back to the right data based on a one-time easy setup. Merging operational data with feedback insights is one of the hardest things to do. At Hello Customer we built an easy-to-use solution that continuously runs in the background. This allows for real-time filtering and segmentation.
You can only improve customer experience if you have access to business-critical insights that allow you to prioritize actions. With smart filters, you can dive deeper into your feedback insights.
Detect trends over certain periods of time and understand differences between customer segments to make relevant changes in the customer journey without losing time and resources trying to fix things that aren't broken.