case study

Customer-driven growth by capturing feedback through Hello Customer

Korneel Verhaeghe

Country Manager colora

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  • We're delighted about our partnership with Hello Customer. They provide advanced and powerful tools and insights that we use throughout the whole organization to improve customer centricity.

  • jbclogoresize

    We are really impressed with the AI-powered text analytics. The produced insights are incredible. It confirms our belief that we made the right choice to work with Hello Customer!

  • e5Mode_color

    Hello Customer is an enormous added value to our customer service. It offers employees the chance to react quickly when something goes wrong, but most of all it shows us our customers are happy.

case study

Christelijke Mutualiteit: the road
to a proactive organisation

Ken Van de Steene

Staff Member Marketing & Sales

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case study

Use feedback to create customer culture throughout the entire company

Sabine Vanderveken

Marketing Director Lunch Garden

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  • brantano_color

    Hello Customer is both the final step and the starting point of all our customer-focused processes. The tool creates the involvement, opportunity and responsibility for every employee to contribute to great CX.

  • Aveve (2)

    At AVEVE we want to hear from our customers whether we are doing well and if we can improve their shopping experience. The survey we send out with Hello Customer helps us keep a finger on the pulse and to adjust where necessary.

  • pointcarre

    Thanks to Hello Customer, customer satisfaction has become a major KPI within the entire Pointcarré network. The text analytics are a very useful source of information to improve customer experience, whether with in-store service or with our offer.

case study

The importance of customer feedback in an omnichannel market

Guido De Smet

Director Retail Standaard Boekhandel

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case study

Customer feedback as a driver for company wide customer centricity

Patricia Van Zadelhoff & Nelleke Wessels Timmer

Blokker NL

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