Don't just take our word for it... Trust our customers' experiences
Customer-driven growth by capturing feedback through Hello Customer
Country Manager colora
We're delighted about our partnership with Hello Customer. They provide advanced and powerful tools and insights that we use throughout the whole organization to improve customer centricity.
We are really impressed with the AI-powered text analytics. The produced insights are incredible. It confirms our belief that we made the right choice to work with Hello Customer!
Hello Customer is an enormous added value to our customer service. It offers employees the chance to react quickly when something goes wrong, but most of all it shows us our customers are happy.
Christelijke Mutualiteit: the road to a proactive organisation
Ken Van de Steene
Staff Member Marketing & Sales
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Use feedback to create customer culture throughout the entire company
Marketing Director Lunch Garden
Hello Customer is both the final step and the starting point of all our customer-focused processes. The tool creates the involvement, opportunity and responsibility for every employee to contribute to great CX.
At AVEVE we want to hear from our customers whether we are doing well and if we can improve their shopping experience. The survey we send out with Hello Customer helps us keep a finger on the pulse and to adjust where necessary.
Thanks to Hello Customer, customer satisfaction has become a major KPI within the entire Pointcarré network. The text analytics are a very useful source of information to improve customer experience, whether with in-store service or with our offer.
The importance of customer feedback in an omnichannel market
Guido De Smet
Director Retail Standaard Boekhandel
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Customer feedback as a driver for company wide customer centricity