Smarter Surveys,
Stronger Customer Decisions

Design seamless surveys, collect feedback across every channel and start making better decisions with live data.

You are in good company

Trusted by over 100 leading companies in Europe to improve customer experience.

Choose from NPS, CSAT, CES, multiple choice, open text and more. You can mix and match question types to capture both scores and rich comments. Even advanced survey designs stay easy to build with a guided wizard, giving you the flexibility to go beyond standard formats and shape surveys any way you want.
Brand surveys with your own logo, fonts, and colors. Multi-language support lets people answer in their own language, so you hear what they really mean. Responses are clearer and insights reflect the reality of each market.

See how it works

Use branching logic to ask the right follow-up questions at the right time. Customers only see what’s relevant to them, which keeps surveys short and engaging. That means better response rates and more meaningful data.
Trigger reminders or autoresponders based on scores. A low score can start a support flow, while a promoter gets an instant thank you. Reminders are time-based and sent only if someone hasn’t responded yet, keeping the process effortless for your team.

See how it works

Send surveys by email, show them as website popups, or trigger them inside your app. No matter how customers interact with your brand, they’ll always have a simple way to share feedback. Every touchpoint becomes a listening opportunity.
Share survey links through WhatsApp, SMS, or even QR codes. A scan on a receipt, a message on mobile, or a link in chat can all lead straight to a survey. It’s effortless for customers and expands the number of voices you hear.

See how it works

Create complex surveys in minutes using a step-by-step wizard. Even with multiple logic rules or languages, setup is quick and intuitive. No technical skills are needed, anyone on your team can launch a survey.
Every response is captured and visualized in real time. Dashboards update automatically with scores, charts, and text insights, so you can track trends as they happen. Decisions are powered by live customer feedback, not outdated reports.

See how it works

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.

Tom Grymonprez

CEO at Colmar

Read this case

After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.

Ann Hostens

Marketing Director at KidsLife

Read this case

Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.

Anne Caremans

Senior Project Manager at Securitas

Read this case