See it on your own data.

Eight hundred of our employees see customer feedback every day. That's the food for the customer intimacy culture we've built at Helan. The back office team that took it very seriously lifted their CSAT 10 to 15 percent in a year.

Since implementing Hello Customer three years ago, we've gained over 4% on our contract renewal rate. For us, that's the voice of the customer directly driving business results.

Through customer feedback, Hello Customer helps us to identify the ‘cost of non-quality', which are costs that arise because of the time that employees spend to right wrongs or to solve other issues that create operational costs. This way we can make improvements.

Feedback keeps us on our toes, it gives us an outside critical view on our processes, but it also guides us in how we can further develop our strategy in a sustainable way, and it shows us what we can promote better to increase our conversion.

Thanks to the insights we get from customer feedback, we can give our people the right arguments to convince our customers to trust Luminus as their partner and energy provider. Allowing us to defend our market position in a highly competitive market.

With Hello Customer we capture feedback at a higher frequency than we did with market research. This allows us to go through incremental evolutions and optimize our services step by step.

Hello Customer provides us with a tool to keep an eye on the customer and to do something with their feedback in the midst of a strategic change process. It makes customer input part of the debate and ensures that we keep the customer in the back of our minds.

Feedback only matters if it leads to action. We don’t collect it to report on it, we collect it to improve the experience.

Hello Customer enables us to have a comprehensive view of negative intentions throughout our customers’ lifecycle, detect customers at risk of churn, and identify emerging trends.