Benchmark Your CX
To Stay Competitive

Analyze competitor reviews, track industry sentiment and compare internal performance to uncover strengths and opportunities for improvement.

You are in good company

Trusted by over 100 leading companies in Europe to improve customer experience.

Analyze public reviews and feedback from other brands. See how customers describe their experiences and uncover patterns you can learn from. Use these comparisons to sharpen your own positioning.
Understand strengths and weaknesses side by side. Spot where you deliver more value and where competitors do better. Turn outside feedback into clear direction for improvement.

See how it works

Spot what drives industry-wide conversations. Identify the topics that create positive buzz or negative reactions across your whole market. See which issues matter most before they hit your own CX.
Stay ahead of emerging trends. Track how customer sentiment shifts across the industry. Detect new risks and opportunities early so you can adapt before competitors do.

See how it works

Compare CX performance across your organization. Look at scores and sentiment by store, region or team to see where experiences are strongest and where gaps exist.
Highlight best practices and support weaker areas. Celebrate top performers and use their success to guide others. Identify teams needing extra help so every part of the business improves.

See how it works

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.

Tom Grymonprez

CEO at Colmar

Read this case

After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.

Ann Hostens

Marketing Director at KidsLife

Read this case

Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.

Anne Caremans

Senior Project Manager at Securitas

Read this case