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Hello Customer

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Customer Success Manager

Our company

Hello Customer is a SaaS CX tech company, founded in 2015 in Ghent, Belgium. We offer an all-in-one platform to capture and analyze customer feedback and make it easy for our clients to get the business insights they need.

Job Summary

We are seeking a dynamic and experienced bilingual (French/English) Customer Success Manager with a background in Customer Experience (CX) to join our team. This role is essential for ensuring customer satisfaction, retention, and growth in our SaaS company. The ideal candidate will have a minimum of 3 years of experience in customer success or a related field, be fluent in both French and English, and be based in France (Paris) or Belgium (Ghent).

Key Responsibilities

1. Customer Relationship Management:

  • Develop and maintain strong relationships with key stakeholders within customer organizations.
  • Serve as the primary point of contact for customers, addressing their needs and ensuring satisfaction.
  • Conduct regular check-ins, business reviews, and strategic discussions with customers to understand their goals and challenges, and provide them with the necessary business insights.

2. Customer Onboarding and Implementation:

  • Lead the onboarding process for new customers, ensuring a seamless and successful implementation of our products/services.
  • You organize scoping sessions and workshops in order to ensure a successful project roll-out with all people involved, ranging from decision makers, over program owners, to business owners.

3. Customer Retention and Growth:

  • Develop and execute strategies to increase customer retention and drive account growth.
  • Identify opportunities for upselling and cross-selling and collaborate with the sales team to achieve these goals.
  • Monitor customer health metrics and proactively address potential issues to prevent churn.

4. Customer Experience (CX) Expertise:

  • Leverage CX best practices to enhance the overall customer journey and satisfaction.
  • Gather and analyze customer feedback to continuously improve our products and services.
  • Advocate for customer needs and work towards enhancing the overall customer experience.

5. Problem Solving and Support:

  • Address and resolve customer issues in a timely and effective manner.
  • Collaborate with technical support and other departments to ensure customer issues are resolved promptly.


  • Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Experience: Minimum of 3 years of experience in customer success, account management, or a related role, preferably in a SaaS environment.
  • Languages: Fluency in both French and English is required.


  • Strong understanding of customer experience (CX) principles and best practices.
  • Excellent interpersonal and communication skills.
  • Proven ability to manage and grow customer relationships.
  • A good understanding of the business world to be able to act as a business partner for our clients.
  • Ability to analyze data and make data-driven decisions.
  • Proficiency with customer relationship management (CRM) software and other relevant tools.
  • Familiar with Project Management principles.


  • Competitive salary and performance-based bonus.
  • Professional development opportunities.
  • Flexible work environment.
  • Young and dynamic team ready to revolutionize the CX industry!

Apply now

Send an e-mail to recruiting@hellocustomer.com.

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