Customer Success Manager
About Hello Customer
Hello Customer develops and offers a customer experience platform that helps organizations turn customer feedback into actionable insights through AI-driven technology. We support companies in improving loyalty, reducing churn, and delivering exceptional end-to-end customer experiences.
Role overview
As a Customer Success Manager (CSM) at Hello Customer, you guide customers from onboarding to full platform adoption and long-term value realization. You build strong relationships, translate customer feedback into business insights, and help clients achieve measurable impact with our platform.
The role also offers long-term potential to grow into a Customer Success Team Lead.
Key responsibilities
- Lead and manage the onboarding process, ensuring successful setup and adoption.
- Build long-term, trusted relationships with customers across diverse industries.
- Understand customer goals and ensure the platform supports their strategic objectives.
- Provide training, best practices, and actionable advice to increase engagement.
- Monitor customer health, identify risks early, and work proactively to reduce churn.
- Analyze customer feedback data and support clients in turning insights into improvements.
- Collaborate closely with Sales, Product, and Support teams to champion customer needs.
- Facilitate business reviews and present insights, results, and optimization opportunities.
- Contribute to process improvements and internal knowledge sharing.
Requirements
- Experience in Customer Success, Account Management, or consulting (ideally in SaaS).
- Strong communication and presentation skills; ability to translate data into clear insights.
- Customer-first mindset with a proactive and problem-solving approach.
- Ability to manage multiple accounts in a dynamic, scale-up environment.
- Analytical thinking; experience with CX, feedback management, or data tools is a plus.
- Fluent in Dutch and English (spoken and written).
- Interest in eventually growing into a leadership role.
What we offer
- Plenty of autonomy and ownership over your customer accounts.
- The chance to make real, visible impact for leading brands.
- A warm, international team that supports each other.
- A culture where ideas are welcomed, evolution is constant, and initiative is rewarded.
- Hybrid working hours, giving you the flexibility to combine office presence with remote work.
- Clear long-term growth potential.
- An attractive compensation package.
If you are interested in this position, please send your CV and motivation letter to recruiting@hellocustomer.com
