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Every Voice, Every Channel

Centralize every voice across omnichannel touchpoints and turn fragmented feedback into one clear source of truth.

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Explore Hello Customer in 3 minutes 

You are in good company

Trusted by over 100 leading companies in Europe to improve customer experience.

One depth of analysis, every source

Reach as many people as possible with the least effort and get one consistent view across your whole customer journey.
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All your surveys

Get the same depth of insights whether you use our survey tool or a third-party one.
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Public reviews

Tap into Google, Facebook, Trustpilot and more. Use your public feedback that’s already out there.
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Everyday interactions

Gather emails, support tickets, phone transcripts and chatbot conversations. Implicit feedback becomes structured insights.
Feedback from the following sources can be processed by Hello Customer: Hello Customer surveys, Google Reviews, Snowflake, Hubspot, Meta, Zendesk, Genesys, Trustpilot.

Capture feedback from every source

  • Run Hello Customer surveys or connect with any survey platform your teams already use. All responses flow into one hub, so there’s no need to juggle dashboards or export spreadsheets. Everything stays consistent and ready for analysis.
  • Pull in Google Reviews, Trustpilot, Facebook, or App Store ratings automatically. Scores and comments are captured alongside your survey data. With everything centralized, you can easily compare channels and uncover trends across the entire journey.
See how it works
Support tickets, call transcripts and chatbot conversations analysed to create reports with customer insights

Capture hidden implicit feedback

  • Turn conversations into insights: Feed support tickets, call transcripts and chatbot conversations into the platform. Customers often reveal more in service interactions than in surveys, and those signals usually get lost. Capturing them ensures no feedback goes unheard.
  • Uncover pain points automatically: AI scans thousands of conversations to spot recurring issues and themes. You get the same depth of analysis as with surveys, but directly from existing interactions, no setup, no extra survey fatigue. This way, you can surface hidden frustrations and turn them into clear, actionable priorities.
See how it works
A customer journey with touchpoints when customers can be reached via email, website embeds, in-app, SMS, Whatsapp or QR codes so every channel is feedback ready.

Cover all touchpoints effortlessly

  • Reach customers where they already are. Email, website embeds, in-app, SMS, WhatsApp or QR codes all become natural feedback channels. Every interaction point is a chance to listen without disrupting the journey.
  • Make every channel feedback-ready. Whether it’s a marketing campaign, a support exchange, or a one-off interaction, feedback flows in seamlessly. Our own surveys adapt to each channel, so you can collect responses everywhere. No part of the customer journey is left silent.
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How our customers achieve business impact through feedback

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.
Tom Grymonprez
CEO at Colmar
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After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.
Ann Hostens
Marketing Director at KidsLife
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Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.
Anne Caremans
Senior Project Manager at Securitas
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Transform raw customer feedback into actionable, business-critical intelligence

Centralize feedback from every channel, analyze it with AI and act faster to improve customer experiences and stay ahead.

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Explore Hello Customer in 3 minutes 
© Hello Customer 2025
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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