Act on Feedback
and Close the Loop

Follow up with customers directly, share feedback internally and resolve root causes to create lasting CX improvements.

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Trusted by over 100 leading companies in Europe to improve customer experience.

Respond to survey answers right away. Reply by email inside the platform so customers feel heard quickly. Build trust by acting when their words still matter most.
Address public reviews without switching tools. Reply to Google Reviews directly in one place. Show care, resolve concerns fast, and strengthen your company’s reputation.

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Make sure the right people see urgent feedback. Tag colleagues or assign cases directly so action doesn’t get stuck in the wrong inbox. Everyone knows what they need to do next.
Track progress and close accountability gaps. Use clear statuses to follow feedback from start to finish. Ensure nothing gets overlooked and every customer gets a response.

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Identify the improvements that truly matter. Analyze feedback to uncover which changes have the strongest impact on customer experience. Prioritize fixes that deliver real results.
Forecast the outcome of your actions. See how solving recurring issues can lift satisfaction and strengthen business performance. Make choices guided by evidence, not guesswork.

See how it works

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.

Tom Grymonprez

CEO at Colmar

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After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.

Ann Hostens

Marketing Director at KidsLife

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Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.

Anne Caremans

Senior Project Manager at Securitas

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