AI Built for CX Insights

Ask anything, get instant CX answers. AI transforms feedback into themes,

sentiment and reports you can trust.

You are in good company

Trusted by over 100 leading companies in Europe to improve customer experience.

Build feedback themes that fit your company. Instead of relying on generic tags, the AI organizes open comments into themes that reflect your own products, services and topics mentioned by customers. Insights instantly feel relevant and easy to act on.
Detect shades of sentiment in every category. The AI breaks comments into parts and scores each one on a spectrum from highly positive to strongly negative. This way you capture nuance, not just blunt categories and see exactly how customers feel about each detail.

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Skip dashboards, just ask your data. Instead of navigating endless charts and filters, you simply type your question in plain language. ISAAC searches across all your feedback and delivers clear, direct answers. Finding insights feels as natural as having a conversation.
Create reports instantly. ISAAC can generate full CX reports aligned with standard frameworks, tailored to your company’s needs. What used to take hours of manual work is now ready in minutes, always backed by real customer data.

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See the key points at a glance. The AI condenses thousands of open comments into short, accurate summaries. You save hours of manual reading, while still understanding the main ideas customers share.
Zoom in on any topic. Summaries can be generated for specific themes, products, or filters. That way, you get both the high-level view and the detailed insights needed for quick, confident decisions.

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Go beyond generic answers. ISAAC analyzes only your verified customer feedback, ensuring that every insight is relevant and rooted in reality. You always know where the conclusions come from.
Rely on consistent, repeatable results. Unlike generic tools, ISAAC is purpose-built for CX. No hallucinations, no guessing. Just reliable insights you can confidently act on.

See how it works

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.

Tom Grymonprez

CEO at Colmar

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After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.

Ann Hostens

Marketing Director at KidsLife

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Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.

Anne Caremans

Senior Project Manager at Securitas

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