ISAAC is based on 15 years of Natural Language Processing (NLP) research. We added three years of extra research in neural networks and machine learning. ISAAC is now at an unprecedented 95% accuracy.
Linguistics, not mathematics. Most text analytics run on maths and count words, but we chose a different approach.
ISAAC knows that these three words all mean the same thing. It understands that Robin Hood's bow is a very different bow than the one wrapped around a gift.
Words can mean several things in different contexts. ISAAC categorises them accordingly, giving you the right insights for your industry.
With ISAAC you will get the same awesome results whether you're capturing feedback in English, Spanish or French. We support all EU languages.
ISAAC even understands regional linguistic differences. Dutch in the Netherlands is different than in Belgium, alike with French in France or Switzerland.
Our algorithms are continuously tested to keep the accuracy up-to-standard every single day.
Our unique approach to feedback analysis led us to choose a different path than most text processors. We built an intelligent layer on top of NLP, so the AI would understand context. This context can be linguistic regional differences, industry terminology, B2B or B2C related feedback... We know that language is rich and creative, and our AI can handle all these complexities.
When feedback comes in, our AI processes it immediately, in real-time. The insights are ready to use without wasting time waiting on a report. As every entry is handled with care, you know exactly how every individual felt.
With Hello Customer, you’re never starting from scratch. Our artificial intelligence is built on years of capturing and analysing feedback from 15 industries and more than 100 companies. This knowledge powers ISAAC, making it smarter than any other text analysis engine. We leverage the knowledge of the community: you put in the data, and ISAAC will take care of the rest.