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Customer experience in times of pandemics and budget cuts? Here’s how you do it:
Customer Experience
Customer Centricity
CX & Business Strategy
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Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts
Customer Experience
Customer Centricity
CX & Business Strategy
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Do your digital transformation efforts meet your customers’ needs?
Customer Experience
Metrics & Methodology
Customer Centricity
Blog
Customers want it all, and they want it now. Here’s how you can adapt in 2021:
Customer Experience
Customer Centricity
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Listen to Tom De Ruyck about how customer expectations accelerated in 2020
Customer Experience
Customer Centricity
CX & Business Strategy
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You probably don’t own the crucial step in online sales. Here’s how to deal with it:
Customer Experience
Customer Centricity
CX & Business Strategy
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Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"
Customer Experience
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Steven Van Belleghem talks about the 'ooohs' and the 'aaaahs' of CX in 2020
Customer Experience
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CX & Business Strategy
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Is your team the real reason why sales are dropping?
Customer Experience
Customer Centricity
CX & Business Strategy
Blog
E-commerce is booming, but what if your revenue is not?
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Liantis - HR & Payroll Services
Artificial Intelligence
Customer Centricity
CX & Business Strategy
The Platform
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Blokker - Product Retail
Artificial Intelligence
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The ROI of Customer Experience | Hello Customer
Customer Experience
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