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"The beauty of CX is that you can't disagree on its purpose."

Watch the webinar with Berend-Jan Rietveld, Head of Passenger Experience at Schiphol Airport and our CEO Leslie Cottenjé.

What will you learn from this webinar?

Berend-Jan shares his insights and knowledge on:

✔️ The role of CX in airports, and how it translates to your organization
✔️ How Schiphol Airport measures and optimizes the passenger experience
✔️ What to focus on to keep the balance between being customer-centric, and operating on a budget.
✔️ Concrete examples of small service optimizations with big impact on CX
✔️ How you can put CX back on the agenda after the pandemic

Watch Now! 👇