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"There's too much focus on processes. Good processes don't equal good customer experience."

Get the replay of our third webinar session with CX wizard Steven Van Belleghem and our CEO Leslie Cottenjé.

What will you learn from this webinar?

Steven and Leslie discuss the role of processes in achieving extreme customer centricity.

In just 35 minutes, you will get:

✔️ Examples of how you can build a customer-centric layer on top of your processes

✔️ How you can avoid having an overload of processes that create friction in the customer experience

✔️ How customer feedback can help you finetune your processes in a customer-centric way

✔️ Why processes are crucial to align the brand experience and the customer experience



Watch it now! 👇