All our CX resources gathered in one place

Blog

Customer experience in times of pandemics and budget cuts? Here’s how you do it:

Customer Experience Customer Centricity CX & Business Strategy
Events

Berend-Jan Rietveld from Schiphol Airport on CX in times of pandemics and budget cuts

Customer Experience Customer Centricity CX & Business Strategy
Blog

Do your digital transformation efforts meet your customers’ needs?

Customer Experience Metrics & Methodology Customer Centricity
E-books

Why is my NPS℠ program ineffective?

Customer Experience Metrics & Methodology
E-books

Why NPS℠ alone is not enough to improve CX

Customer Experience Metrics & Methodology CX & Business Strategy
Blog

Not knowing why customers churn makes it hard to improve sales performance

Customer Experience CX & Business Strategy Customer Retention
Blog

NPS makes it impossible to prove the value of customer service. Here’s why:

Human Connection Customer Experience CX & Business Strategy Employee Engagement
Blog

Customers want it all, and they want it now. Here’s how you can adapt in 2021:

Customer Experience Customer Centricity CX & Business Strategy
Events

Listen to Tom De Ruyck about how customer expectations accelerated in 2020

Customer Experience Customer Centricity CX & Business Strategy
Blog

Coaching your customer service teams remotely with customer feedback

Customer Experience Employee Engagement
Events

Webinar with Caroline De Roose: "CX fails if there is no belief in its power in the organization."

Customer Experience Employee Engagement
Blog

You probably don’t own the crucial step in online sales. Here’s how to deal with it:

Customer Experience Customer Centricity CX & Business Strategy
Events

Webinar with Inge Ampe: "Don't let anyone come in between you and your target: the customer"

Customer Experience Customer Centricity CX & Business Strategy
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