Cassis-Paprika is a Belgian fashion retail group. Paprika positions itself as the plus-size brand for women’s fashion, with a strong focus on excellent store experience. Its mission is to make every customer feel at home. Thanks to Hello Customer, Cassis-Paprika can achieve their mission by collecting feedback from their shops in real time so they can continuously improve the customer experience in-store.
We really see customer feedback as a possibility to do better. That’s why we run through all of the feedback with the employees so they can see and read for themselves how they can make the difference. That has a reassuring effect.
✔️ Cassis-Papika achieved an NPS of 70 thanks to the changes they make based on customer feedback.
✔️ Cassis-Paprika improved its sales performance by measuring feedback both in stores and online.
✔️ Cassis-Paprika received actionable insights about different business goals and KPIs leading to improvements in their purchasing department and service training.
✔️ Cassis-Paprika achieved a high response rate (minimum of 10%) from their customers in their stores.
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