Most organizations capture feedback from their customers to understand how they can improve the customer experience (CX). But without accurate insights, it's difficult to know which actions will have an impact on the customer.
In this free online workshop session, we dive into the AI-powered insights in the Hello Customer platform and how to make smart use of them to get the most out of your customer feedback.
What will you learn?
✔ How you can centralize your feedback and other operational data for a comprehensive view of your CX performance
✔️ How to make smart use of the conversation manager to close the loop with your customers and own teams
✔️ How to present relevant feedback insights to your different teams
✔️ The different AI analysis possibilities and visualizations in the Hello Customer platform
✔️ The Key Driver Analysis and how to use it to prioritize actions to improve your CX with ease and precision
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