Our enterprise feedback management platform lets you capture, centralize and distribute feedback across channels and departments and turn it into actionable customer insights with the highest accuracy and level of detail. Detect negative CX in real-time, alert the right department and close the loop with your customers.
We're proud to work for these leading brands.
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Hello Customer helps you improve customer satisfaction and loyalty, and ultimately increase your revenue and reduce costs.
It's not easy to find out exactly which frictions your customers face along the customer journey. We help you to detect these obstacles, whether it's product, service, people or process related.
Know which branches perform best or worse and understand what drives performance, so you can offer an effortless customer experience, no matter the point of sale.
Don't waste valuable time reading through large volumes of feedback. Our AI language engine automatically categorizes all your feedback and detects sentiment, so you can get strategic insights in seconds.
Giving a score doesn't cut it. We capture open-text feedback on web and mobile, because just giving a score doesn't give you any real insights into what drives or harms your business. We allow you to capture feedback via email, QR-codes, and on your website.
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We enrich received feedback data with any additional data you want to share with us. This centralized data facilitates impactful across-the-board insights across silos.
Eliminate blind spots
Align across departments
Make an impact
Our powerful AI helps you pinpoint the root cause of a problem instantly by automatically doing sentiment analysis and categorizing all feedback that addresses the same topics. This way you can focus on business strategy that makes an impact, instead of scrolling through spreadsheets to quantify data.
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Investigate customer feedback further to optimize problem-solving. Our AI-powered insights help you localize the root cause so you can tackle problems with ease and precision.
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Don’t miss out on urgent trends by getting lost in large volumes of feedback. From thousands of feedback entries, we automatically detect friction and discontent in your processes, people performance, or product.
Actionable insights in seconds
We analyze and highlight what's relevant, what's urgent, and what should be your next priority, to defend your market position and avoid churn. Share insights with other teams with easy-to-understand data visualizations.
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Companies that follow up on feedback on both customer and management levels decrease their churn by a minimum of 2.3% per year and up their revenue by 11%. Thank your customers for their feedback, or react quickly to urgent customer feedback with our Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
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