Detect negative customer experience in real time

Customer-focused companies of all sizes and across industries use Hello Customer to drive revenue by removing friction in their customer experience.

We bring together everything you need to manage feedback, detect friction and take action. 

 
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Centralized feedback

Improving CX is an all-encompassing process. Learn more about how we help you gather and centralize feedback across business units and customer touchpoints.

More on centralized feedback
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Detect feedback signals

Find actionable insights in the large volume of feedback. We analyze all incoming feedback in realtime and highlight what needs your attention. 

How we detect feedback signals
root-cause analysis using metadata

Root cause analysis

Drill down to find out exactly where friction is taking place. Finding out the root cause helps you take action quickly and effectively.

Discover our root cause features
reports to take action

Action encouragement

This is when it all comes together. We help you make decisions, track your actions, and prove ROI.

Why taking action matters