Track topic sentiments and anticipate changing needs and expectations from your customers.
Intervene before negative experiences escalate and track the impact of your actions in the sentiment heatmap.
Discover what should be your focus to have a maximum impact on the customer experience or move beyond the negativity and find out where you excel. We provide the insights you need to minimize your weaknesses and amplify your strengths.
We filter out feedback that needs your immediate attention.
Urgent feedback is defined by the sentiment, whether someone leaves their contact details or when they mention they'll move to a competitor. Drop us the names of your competitors and we customize this category for you.
We detect where there's negative feedback in your customer journey in a matter of seconds.
We're the only platform on the market that provides an open text analysis that guides you towards your pain points without much additional feedback reading. Where others can tell there's something wrong with the product quality, we can add exactly what product is causing the negative trend.