Track sentiment about your product, service, personnel, price etc. and anticipate changing needs and expectations from your customers.
Intervene before negative experiences escalate and affect your revenue. Know exactly where to act and track the impact of your actions in the sentiment heatmap.
Get an immediate alert when a customer is about to churn. Our AI filters out the feedback that needs your immediate attention and groups it in the urgent category. For example by looking at negative sentiment when a customer mentions they'll move to a competitor, or when someone leaves their contact details and requires fast follow-up.
"We really want to understand how our customers experience the change to Saxobank. Based on the insights Hello Customer delivers us, we actively adjust our communication about the transition along the way."
From all your incoming feedback within a touchpoint, we gather your best and worst-performing feedback categories. Our category breakdown shows trends in an easily visualized way so you instantly understand what is going wrong in your customer experience and you can prioritize follow-up actions accordingly.
Personalize your alerts according to your own business drivers. For example, create alerts for customers with a negative satisfaction score, or for feedback talking about specific categories like personnel or product, and send the notification to the right department so they can follow up.