We have a two-fold approach to dispatching feedback across your organization:
1. Front-line teams receive weekly or monthly reports that focus on the general performance of their store or branch
2. Back-office teams (like the product team) receive regular digests that include feedback mentioning their area of expertise
Not sure how to move forward? You may have a hypothesis you want to test before making any big decisions. Add closed questions to your surveys to deny or confirm your educated guess and feel confident with your solution moving forward.
You can use this technique to gauge interest in new product offerings, service channels or to check the customer's awareness of new CX initiatives.
Take action on a day-to-day basis and react quickly to urgent customer issues with the Conversation Manager.
Reply, forward, and view the customer's entire feedback history to deliver a personal approach with every interaction.
Our customer success team helps you kick-start transformation within your company. Our new consultancy service steps foot in your company and enables you to drive growth by removing friction in your processes, products, or teams.