Many companies are burning money in acquisition on the one hand, and are losing existing customers on the other. A customer feedback programme needs to focus on pinpointing what any company should know: why are customers dissatisfied? And they need to know it before customers leave, especially in today's world, with drastically changing customer needs and expectations.
We offer the most complete customer feedback and insights platform that lets you:
Capture the right feedback in the right moment from the right customer, so you get customer experience insights across the journey in real-time.
Hello Customer has created a powerful text analysis engine that reduces language to its essence, so it's easier for algorithms to interpret feedback.
Our artificial intelligence analyses all feedback in the right context in any European language and does so with an accuracy of 95%. You'll know exactly what your customers want and expect.How does our A.I. work?
We combine feedback and survey analysis with operational data from your CRM, ERP or loyalty programme. This way you don't just get an idea of customer satisfaction, you'll know exactly what causes it, how to improve it and how to measure potential changes you are making.The value of operational data
Our revolutionary AI delivers the right insights to every level of the business, so you can take action on a strategic, team and individual level. Use feedback to break through silos and to battle churn in real-time.
We make sure you know exactly what customers expect, so you can take the right actions to prevent your customers from leaving.